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Director - Communications

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Government & Politics
  • Gurgaon

AI generated summary

  • You need 15+ years in corporate communications, 5+ in leadership, expertise in communication strategies, strong writing skills, stakeholder management, digital tool experience, and ability to multitask calmly.
  • You will develop and implement communication strategies, engage with leadership, drive initiatives, manage platforms, collaborate with stakeholders, and measure effectiveness for continuous improvement.

Requirements

  • 15+ years in corporate communications, with at least 5 years in a leadership role managing internal communications for large organizations (preferably MNCs).
  • Proven expertise in designing and executing large-scale communication strategies.
  • Exceptional writing, storytelling, and presentation skills.
  • Strong leadership abilities with a collaborative approach to stakeholder management.
  • Experience with digital communication tools and platforms.
  • Able to manage and respond quickly to multiple priorities while driving results and delivery against deadlines. Be calm under pressure.

Responsibilities

  • Develop and implement a comprehensive internal communications strategy aligned with the company’s global vision and tailored to India’s unique need
  • Partner with senior leadership to craft and deliver clear, consistent, and compelling messages that support business priorities.
  • Drive initiatives to inspire and engage colleagues, promoting the company’s values, vision, and strategy
  • Lead innovative campaigns, town halls, leadership communications, and storytelling efforts to foster a sense of purpose and connection.
  • Ensure messaging is accessible, inclusive, and resonates with a culturally diverse audience.
  • Manage and enhance internal communication platforms (e.g., intranet, emails, slack) to ensure effective delivery of key messages.
  • Stakeholder Collaboration: To achieve shared objectives and deliver results.
  • Measurement and Insights: Establish metrics to measure the effectiveness of internal communication initiatives and colleague engagement.
  • Use feedback and analytics to continuously improve strategies and tools.

FAQs

What is the role of the Director - Communications at American Express?

The Director - Communications will lead the development and execution of impactful internal communication strategies for American Express in India, fostering alignment, engagement, and a sense of belonging among colleagues.

What qualifications are necessary for this position?

Candidates must have 15+ years in corporate communications, with at least 5 years in a leadership role, proven expertise in designing and executing communication strategies, exceptional writing and storytelling skills, and experience with digital communication tools.

Who does this position report to?

This position reports to the Vice President, Corporate Affairs & Communications, Asia.

What are some key responsibilities of the Director - Communications?

Key responsibilities include developing internal communication strategies, partnering with senior leadership for messaging, driving engagement initiatives, leading campaigns and storytelling efforts, and managing internal communication platforms.

How does American Express prioritize colleague well-being?

American Express prioritizes colleague well-being through competitive salaries, bonus incentives, comprehensive health benefits, flexible working arrangements, generous paid parental leave, and access to wellness programs.

What kind of communication initiatives will the Director be responsible for?

The Director will lead innovative campaigns, town halls, leadership communications, and storytelling efforts to inspire colleagues and promote the company’s values and strategies.

What type of work environment can candidates expect?

Candidates can expect a flexible working model that may include hybrid, onsite, or virtual arrangements depending on the role and business needs.

Is American Express an equal opportunity employer?

Yes, American Express is an equal opportunity employer and makes employment decisions without regard to protected statuses such as race, color, religion, and more.

Are there opportunities for career development?

Yes, American Express offers career development and training opportunities as part of their commitment to colleague growth.

Will the role involve collaboration with stakeholders?

Yes, the role will require collaboration with stakeholders to achieve shared objectives and deliver results effectively.

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.