FAQs
What are the key responsibilities of the Director - Front Office Digital Transformation role?
The key responsibilities include leading digital transformation programs for pharmaceutical clients, developing go-to-market strategies, shaping and taking new customer-centric propositions to market, overseeing project delivery, and maintaining senior client relationships.
What qualifications are required for this position?
A strong consulting background with experience in digital transformation within the Pharma & Life Sciences sector, along with expertise in sales, marketing, and patient experience is required.
What technologies or platforms should candidates be familiar with?
Candidates should have expertise in Salesforce and familiarity with advanced analytics and next-generation technologies relevant to improving patient and customer experiences.
What type of experience is necessary in relation to team management?
Strong leadership experience in building and managing high-performing teams is necessary for this role.
Is consultative sales experience important for this position?
Yes, demonstrated experience in consultative sales and revenue generation is important.
How does the role contribute to transforming customer-facing operations?
The role focuses on delivering new customer-facing services and improving customer experience in the marketing, sales, and service areas through digital transformation initiatives.
What qualities are essential for building client relationships in this role?
The ability to build sustainable senior client relationships and deliver tangible results in complex Pharma & Life Science engagements is essential.
What are the expectations regarding project delivery?
The role includes overseeing the delivery of transformation projects and managing both offshore and nearshore teams to ensure successful outcomes.