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Director, Legal Operations – Document Management System (DMS) Implementation | Technology | Multiple Locations

  • Job
    Mid & Senior Level
  • Legal
  • $117K - $231.3K
  • Chicago, +5

AI generated summary

  • You need a Bachelor’s degree with 4+ years consulting experience, ability to travel, advanced tech skills, and experience with DMS implementation and data migrations. Be ready to analyze, configure, and integrate legal technology solutions.
  • You will lead DMS implementation projects, assess client needs, design system solutions, configure systems, train users, manage integrations, and ensure client satisfaction.


  • Basic Qualifications:
  • Bachelor’s degree or commensurate experience required.
  • 4+ years of post-graduate experience in a client facing consulting role.
  • Experience with the full technology implementation lifecycle, including discovery, design, configuration, migration, integrating, testing and training.
  • Ability to travel to clients and FTI office(s) as needed.
  • Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide visa sponsorship.
  • Preferred Qualifications:
  • An advanced degree in a related discipline of study preferred.
  • Excellent analytical skills, with proven experience in building business models, distilling insights, and creating recommendations to resolve complex problems.
  • Advanced Microsoft Office skills; particularly with Excel and PowerPoint.
  • Ability to develop compelling PowerPoint presentations.
  • Write and quality control work product and deliverables for spelling, grammar, effective flow, and logic.
  • Travel as required, approximately 20%.
  • Experience in projects related to corporate law department operations and technology.
  • Experience in configuring DMS solutions such as iManage, NetDocuments, Microsoft SharePoint/Teams, OpenText or other relevant enterprise vendors.
  • Relevant certifications for iManage, NetDocuments, or Microsoft.
  • Experience with large-scale data migrations from client’s legacy DMS solution using third party migration tools and Microsoft SQL.
  • Experience working with REST API integrations with other legal systems, such as matter management, intake, workflow, and contracts lifecycle management systems.


  • Identify and recommend process improvements that are informed by knowledge of DMS best practices and technology solutions.
  • Assess client’s existing DMS technology to identify gaps, opportunities for improvement, and prepare roadmaps with prioritized recommendations.
  • Lead corporate clients through the selection of DMS solutions and related capabilities such as knowledge and records management.
  • Lead end-to-end implementation of key DMS solutions and their add-on offerings/modules (discover, design, configure, migrate, integrate, test, train, and deploy).
  • Prepare use cases and translate recommendations into system design documents that are consumable by key stakeholders, including legal, compliance, shared services, IT, etc.
  • Lead design and coordinate implementation of key integrations with other legal and corporate ecosystem solutions such as Microsoft Teams, Single-Sign On (SSO) platforms, ServiceNow, TeamConnect, Onit, Passport, Legal Tracker, etc.
  • Configure DMS solutions to meet design requirements.
  • Define, develop, and implement DMS taxonomy and data security strategy that integrates DMS data and performance metrics with enterprise-wide data sources (e.g., data lake, data warehouse).
  • Work with vendor partner resources during client onboarding activities and manage expectations appropriately.
  • Lead testing, training, and change management activities related to the project scope.
  • Manage projects that result in high client satisfaction and adoption while balancing scope, timeline, margin, and deliverable quality.
  • Participate in business development activities, creating proposals, developing company perspectives, and researching industry trends.
  • Learn FTI’s multidisciplinary offerings and capabilities and earn trusted advisership by assisting clients with our diverse offerings in other areas of need.
  • Eventually coach and develop team members to succeed both within Legal Operations and at FTI.


What qualifications are required for the Director, Legal Operations – DMS Implementation role?

The basic qualifications for this role include a Bachelor's degree or equivalent experience, at least 4 years of post-graduate experience in a client-facing consulting role, and experience with the full technology implementation lifecycle. Preferred qualifications include an advanced degree in a related discipline, strong analytical skills, advanced Microsoft Office skills, and experience in configuring DMS solutions.

What responsibilities does the Director, Legal Operations – DMS Implementation have?

The Director will be responsible for identifying process improvements, assessing client's existing DMS technology, leading clients through the selection of DMS solutions, implementing key DMS solutions, preparing use cases and system design documents, configuring DMS solutions, defining data security strategies, managing client onboarding activities, and leading testing, training, and change management activities.

Does the Director, Legal Operations – DMS Implementation role require travel?

Yes, the role may require travel to clients and FTI office locations as needed. It is important that applicants are able to travel within the United States on a full-time basis.

What benefits are offered to employees in the Director, Legal Operations – DMS Implementation role?

Benefits for employees in this role include competitive total compensation, comprehensive benefits plans including medical, dental, and vision coverage, generous paid time off, company matched 401(k) retirement savings plan, potential for flexible work arrangements, paid parental leave, employee wellness programs, professional development opportunities, and more.

Experts With Impact

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Mission & Purpose

FTI Consulting is a global business advisory firm dedicated to helping organizations manage change, mitigate risk and resolve disputes: financial, legal, operational, political & regulatory, reputational and transactional. With more than 7,600 employees located in 31 countries, FTI Consulting professionals work closely with clients to anticipate, illuminate and overcome complex business challenges and make the most of opportunities. Services: Antitrust Business Transformation & Strategy Cybersecurity Data & Analytics Dispute Advisory & International Arbitration E-Discovery & Managed Review ESG & Sustainability Information Governance, Privacy & Security Investigations & Monitorships Managed Services Policy & Regulation Risk & Compliance Strategic Communications Transactions Turnaround & Restructuring Valuation & Damages Industries: Aerospace & Defense Agriculture Automotive & Industrial Construction Energy, Power & Products Environmental Financial Services Healthcare & Life Sciences Hospitality, Gaming & Leisure Insurance Mining Private Equity Public Sector & Government Contracts Real Estate Retail & Consumer Products Telecom, Media & Technology Transportation & Logistics


  • Location-Specific Health Benefits

  • Life Insurance

  • Vacation Allowance

  • Retirement Plans

  • Parental Leave Benefits

  • Paid Time Off for Volunteering

  • Disability Insurance

  • Employee Assistance Program

  • Business Travel Insurance