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Director of Account Management

  • Job
    Full-time
    Expert / Leadership (9+ years)
  • Sales & Business Development
  • $160K - $200K
  • San Francisco
  • Quick Apply

AI generated summary

  • You must have a proven track record of meeting quotas with positive feedback, proficiency in CRM software, multitasking ability, strong communication skills, and excellent organization.
  • You will be the main point of contact for existing customers, ensuring their needs are met and building strong relationships. Collaborate with internal teams to develop marketing plans and identify upsell opportunities. Keep track of account updates and progress.

Requirements

  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback in an account management and/or sales role
  • Proficiency with common customer success and customer relationship management software, such as HubSpot or Salesforce
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written and verbal communication skills
  • Excellent organizational skills and attention to detail

Responsibilities

  • Objectives of this role:
  • Serve as the main point of contact in all matters related to existing customer needs
  • Stand up the world-class organization that provides ongoing support to our customer base
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers
  • Responsibilities:
  • Handle inquiries and requests from customers and address their evolving needs
  • Stay on top of accounts, making sure they receive services that are within their budget and meet their requirements
  • Meet regularly with other team members to discuss progress and find new ways to improve business relations
  • Generate progress reports for clients and senior leaders within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales and engineering teams regularly

FAQs

What are the key responsibilities of a Director of Account Management at Astranis?

The key responsibilities include standing up the customer account team, leading the organization to provide industry leading service, building meaningful relationships with global customers, and taking the business to new heights.

What qualifications are required for the Director of Account Management role at Astranis?

Experience in account management, a track record of successful customer relationships, strong leadership skills, and a drive to excel in a fast-paced environment are key qualifications for this role.

How does the Director of Account Management contribute to Astranis' goal of global connectivity?

The Director of Account Management plays a crucial role in building and maintaining relationships with global customers, ensuring excellent service delivery, and helping to expand Astranis' reach in the global market.

Small, low-cost communications satellites, in higher orbits.

201-500
Employees
2015
Founded Year

Mission & Purpose

Astranis is building small, low-cost telecommunications satellites. Our mission is to help get online the 4 billion people who are without internet access.