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Director of B&F - W Barcelona

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Marriott International

20d ago

  • Job
    Full-time
    Senior & Expert Level
  • Hospitality & Retail
    People, HR & Administration
  • Barcelona

AI generated summary

  • You need a university degree, experience managing multiple outlets, fluency in Spanish and English, strong customer service skills, financial management knowledge, and strategic planning expertise.
  • You will lead food and beverage operations, manage budgets, optimize performance, develop strategies for revenue growth, ensure guest satisfaction, and mentor your team.

Requirements

  • Educated to university level;
  • Relevant experience in a similar position managing multiple outlets;
  • Fluent in Spanish and English
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
  • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Responsibilities

  • Functions as the strategic business leader of the property’s food and beverage operation, including 3 restaurants, 4 bars, Room Service and a very large Banquets/Catering operation.
  • The Director of B&F develops and executes the division´s strategy and ensures implementation of the brand service standards and brand initiatives.
  • The position ensures the food and beverage operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of all B&F outlets.
  • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
  • Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
  • Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
  • Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.
  • Establishes challenging, realistic and obtainable goals to guide operation and performance.
  • Strives to improve service performance.
  • Develops and manages Food and Beverage budget.
  • Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
  • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
  • Focuses on maintaining profit margins without compromising guest or employee satisfaction.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
  • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
  • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
  • Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team.
  • Ensures direct reports do the same for their team.
  • Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Empowers employees to provide excellent guest service.
  • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
  • Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
  • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  • Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
  • Brings issues to the attention of Human Resources as necessary.
  • Ensures employees are treated fairly and equitably.
  • Coaches team by providing specific feedback to improve performance.
  • Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
  • Order and purchase equipment and supplies.

FAQs

What is the job title for this position?

The job title is Director of B&F at W Barcelona.

Where is the location of the job?

The job is located at W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Spain.

What type of work schedule is expected?

The position is a full-time role.

Is prior experience required for this position?

Yes, relevant experience in a similar position managing multiple outlets is required.

What educational qualifications are necessary for the role?

Candidates should be educated to university level.

What languages should candidates be fluent in?

Candidates should be fluent in both Spanish and English.

What are the primary responsibilities of the Director of B&F?

The Director of B&F is responsible for strategic business leadership of the property's food and beverage operations, ensuring implementation of brand service standards, maximizing financial performance, and enhancing employee satisfaction and customer service.

What financial responsibilities does this position entail?

The Director of B&F will develop and manage the food and beverage budget, monitor actual and projected sales, ensure cash control and compliance with liquor control policies, and focus on maintaining profit margins.

What skills are necessary for this role?

Necessary skills include customer service principles, financial resource management, administration and management knowledge, applied business knowledge, and management of material resources.

How does the Director of B&F enhance customer service?

The Director of B&F enhances customer service by providing exceptional service training and support to staff, reviewing guest satisfaction results, and ensuring employees are empowered to deliver excellent service.

What is the company culture at W Hotels?

W Hotels promotes a culture focused on curiosity, innovation, and inclusivity, with a service philosophy encapsulated in "Whatever/Whenever."

Does Marriott International support diversity and inclusion in hiring?

Yes, Marriott International is committed to non-discrimination and believes in hiring a diverse workforce while sustaining an inclusive, people-first culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.