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Director of EC Digital Services

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AECOM

17d ago

  • Job
    Full-time
    Expert Level
  • Engineering
    IT & Cybersecurity
  • Durban
  • Quick Apply

AI generated summary

  • You need a relevant bachelor’s degree, 12+ years in digital services with 4+ years in leadership, expertise in tech and service management, budget handling, and strong English skills.
  • You will lead digital strategy, enhance operational integration, manage a diverse team, oversee service improvement, collaborate with stakeholders, and handle budget and resource management.

Requirements

  • Bachelor’s degree in business administration, Digital Technologies, Information Systems, Computer Science, Engineering or a related field
  • Demonstrated equivalency of education and experience may be considered
  • 12+ years of experience in digital services, operations management, or a related field, with at least 4 years in a senior leadership role managing large, cross-functional teams, ideally in a global or multinational context
  • Expertise in digital technologies, process optimization, and service delivery management
  • Experience in managing large budgets and complex resource allocations
  • Track record of successful project delivery in a global, multi-stakeholder environment
  • Demonstrated experience in implementing and optimizing digital service platforms and tools
  • Proficiency in the English language, both written and oral

Responsibilities

  • Strategic Leadership: Develop and drive the strategic vision for EC's digital services, ensuring alignment with broader business goals and operational needs.
  • Operational Integration: Collaborate closely with the Operations Director to roll out innovative digital solutions across projects, enhancing the digital competence of the operations team and fostering seamless adoption of new technologies.
  • Digital Competence Advocacy: Act as an advisor to the operations team, suggesting and overseeing the implementation of strategies to boost their digital skills and adoption of new technologies.
  • Team Management: Lead, mentor, and develop a diverse team of digital service professionals, promoting a culture of innovation, collaboration, and high performance.
  • Service Improvement: Continually assess and refine digital service processes and tools, aiming for superior operational efficiency and integration into core project delivery methods.
  • Stakeholder Collaboration: Work in tandem with senior leadership and cross-functional teams to ensure digital strategies and tools are effectively integrated into AECOM's projects and meet the evolving demands of the market.
  • Resource Management: Strategically manage the demand for digital services, optimizing team dynamics and resource allocation to support project requirements and operational goals.
  • Risk and Change Management: Proactively identify and address risks, ensuring digital initiatives comply with industry standards and lead change management efforts to cultivate an adaptable and forward-thinking team environment.
  • Budget Management: Oversee budget planning and management for digital services, ensuring cost-effective operations and alignment with financial goals.

FAQs

What is the primary role of the Director of EC Digital Services?

The primary role is to lead the strategic development, execution, and ongoing enhancement of digital services across EC globally, while overseeing a diverse team of digital service professionals and ensuring effective implementation of digital solutions within operational projects.

What type of team will I be managing in this position?

You will be managing a large and diverse team of digital service professionals, focusing on innovation, collaboration, and high performance.

Is there a requirement for travel in this role?

Yes, the position requires extensive regional and international travel, estimated to be 30% or more.

What qualifications are required for this role?

A Bachelor's degree in business administration, Digital Technologies, Information Systems, Computer Science, Engineering, or a related field is required, along with 12+ years of experience in digital services or operations management, including at least 4 years in a senior leadership role.

What specific skills are essential for a successful candidate?

Essential skills include strong leadership and communication abilities, in-depth knowledge of operational and service management frameworks, experience with digital tools and platforms, excellent problem-solving skills, and financial acumen.

What is the work arrangement for this position?

The position offers a hybrid work arrangement that includes both office and remote work schedules.

How does the role interact with other teams within the organization?

The Director will collaborate closely with the Operations Director and senior leadership, working in tandem with cross-functional teams to integrate digital strategies and tools into projects.

What is the company culture like at AECOM?

AECOM fosters a culture of equity, diversity, and inclusion, encouraging employees to bring their whole selves to work and create transformational outcomes for clients.

Will I be responsible for budget management in this position?

Yes, the Director will oversee budget planning and management for digital services, ensuring cost-effective operations and alignment with financial goals.

Are there opportunities for professional development in this role?

Yes, AECOM promotes a culture of continuous learning and adaptation, providing opportunities for professional growth and skill enhancement within the organization.

We are the world’s trusted infrastructure consulting firm.

Engineering & Construction
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022

Culture & Values

  • Safeguard

    We operate ethically and with integrity, while prioritizing safety and security in all that we do.

  • Innovate

    We think without limits and embrace new ideas, shaping digital solutions to help clients address current and future challenges.

  • Collaborate

    We connect unrivaled expertise from around the world to anticipate and solve our clients’ most pressing challenges.

  • Deliver

    We grow our business through relentless client focus, operational excellence and exceptional project execution.

  • Sustain

    We take action to make a positive impact on the planet, enrich the communities we touch and build legacies for future generations.

  • Thrive

    We build diverse teams, create an inclusive workplace and provide opportunities where each one of our people can reach their full potential.

Benefits

  • Bi-annual salary review while on the GDP

  • 25 days annual leave, plus all public holidays, and the opportunity to buy and sell holiday

  • Private medical insurance

  • Life assurance, income protection (permanent staff only)

  • Flexible benefits such as childcare vouchers and gym membership discount

  • Pension scheme that also gives you access to MyMoneyWorks, which is designed to help you plan for your future goals and provide guidance and information on a range of financial product

  • 15 days paid leave per annum for formally signed up reservists (AECOM is recognised as a Gold Employer by the Ministry of Defence for our work with the Armed Forces Covenant)