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Director of Food & Beverage

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Hospitality & Retail
  • Milan

AI generated summary

  • You need a high school diploma with 6 years of experience or a 2-year degree in a related field with 4 years of experience in food and beverage or event management.
  • You will lead the food and beverage team, manage budgets, analyze performance, improve service, ensure profit margins, and implement strategies for customer satisfaction and innovation.

Requirements

  • High school diploma or GED; 6 years’ experience in the food and beverage, culinary, event management, or related professional area.
  • OR
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years’ experience in the

Responsibilities

  • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
  • Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
  • Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
  • Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.
  • Establishes challenging, realistic and obtainable goals to guide operation and performance.
  • Strives to improve service performance.
  • Develops and manages Food and Beverage budget.
  • Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
  • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
  • Focuses on maintaining profit margins without compromising guest or employee satisfaction.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
  • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
  • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
  • Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.
  • Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Reviews findings from comment cards and guest satisfaction results with F&B team and ensures appropriate corrective action is taken.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Empowers employees to provide excellent guest service.
  • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
  • Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
  • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  • Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
  • Brings issues to the attention of Human Resources as necessary.
  • Ensures employees are treated fairly and equitably.
  • Coaches team by providing specific feedback to improve performance.
  • Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
  • Order and purchase equipment and supplies.

FAQs

What is the job title being offered?

The job title being offered is Director of Food & Beverage.

Where is the location of the job?

The job is located at Casa Brera, a Luxury Collection Hotel in Milan, Italy.

What is the working schedule for this position?

The position is full-time.

What kind of experience is required for this role?

The ideal candidate should have a 360° understanding of luxury lifestyle hospitality and national and international experience in leading food and beverage departments.

What are the educational requirements for the role?

Candidates must have a high school diploma or GED along with 6 years of relevant experience, or a 2-year degree from an accredited university in a related field and 4 years of experience.

What skills are emphasized for the Director of Food & Beverage role?

Skills in customer service, financial resource management, administration, applied business knowledge, and management of material resources are emphasized.

What are the key responsibilities of the Director of Food & Beverage?

Key responsibilities include developing and maintaining food and beverage goals, managing budgets, leading the food and beverage team, ensuring exceptional customer service, and conducting human resource activities.

What opportunities for growth are available in this position?

The position offers national and international promotion opportunities within Marriott International for the right candidates.

Are there any employee benefits associated with this position?

Yes, employees enjoy discounted room nights, meals, and spa access at hotels worldwide, along with wellness initiatives and performance recognition programs.

What is the expected starting date for this position?

The expected starting date is as soon as possible.

How does Casa Brera position itself in the hospitality market?

Casa Brera offers a unique luxury experience that combines international elegance with authentic Milanese hospitality, featuring a variety of dining options and social spaces.

Is there a commitment to diversity and inclusion in hiring?

Yes, Marriott International is committed to promoting a diverse workforce and an inclusive culture, free from discrimination.

Who does the Director of Food & Beverage report to?

The Director of Food & Beverage reports directly to the General Manager.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.