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Director of Human Resources Operations

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Gensler

Feb 17

  • Job
    Full-time
    Expert Level
  • Consulting
    People, HR & Administration
  • New York
  • Quick Apply

AI generated summary

  • You need 15+ years in HR leadership, strong relationship-building skills, problem-solving abilities, effective communication, team motivation, adaptability, and solid business acumen.
  • You will lead HR operations, develop strategies aligned with the firm’s vision, enhance team member experience, collaborate across departments, and manage budget and performance analysis.

Requirements

  • Experience: 15+ years of experience in HR and leadership roles in a global professional services, business services, or other creative, customer-centric global organization. The candidate we seek must be highly agile, have exceptional leadership skills, and possess a strong professional background, bachelor's degree in human resources or related field.
  • Relationship Building and Collaboration: Ability to build strong relationships characterized by mutual respect, loyalty, co-operation and trust at all levels within an organization and demonstrate the ability to work collaboratively. Sensitive to the unique culture and characteristics of a partnership-run business. Ability to effectively manage multiple stakeholders to advance large-scale initiatives and projects.
  • Judgement and Problem Solving: Ability to identify and clearly define organization problems. Proactive resolution of problems by taking ownership of them, gathering relevant information (including expertise from others), systemically analyzing them and identifying a range of strategies for dealing with them and engaging in active follow-up to ensure resolution.
  • Persuasiveness and Communications: Well-developed consensus-building skills, including considerable diplomacy and the ability to build effective coalitions. Highly articulate, listen actively and can convey complex ideas tactfully, persuasively and effectively.
  • Building and Motivating Teams: Successfully build, develop and lead teams committed to organizational goals by fostering collaboration and continual learning among team members. Ability to translate business goals into specific objectives for each team member and hold people accountable for results. Identify and keep others focused on the important metrics for the business.
  • Endurance and Adaptability: High capacity for work and show passion, energy and a “roll-up-your-sleeves” attitude. Professional flexibility and sensitivity to balance and deal with the priorities and interests of multiple stakeholders in different environments. Maintain a positive, professional image in all interactions.
  • Business Acumen: Financially literate and can quickly grasp the key performance drivers for an industry or organization. Broad understanding of general economic and business trends which may affect the Firm and its clients.

Responsibilities

  • Be an influential leader to the HR group and a highly collaborative business partner across all areas of the business. Demonstrate the ability to go deep within specific areas, as well as to develop strategies in alignment with the Firm’s vision and consistent with the Firm’s culture.
  • Demonstrate thought leadership on the development of strategies and approaches, advising and leading the implementation of new projects and initiatives; be familiar with the strategic plans of the Firm and translate that into HR Operations program and goals.
  • Serve as an action-oriented advisor and partner in the development, execution, and ongoing evaluation of strategic plans and growth.
  • Evaluate the current state of HR operations; ensure operational support on all people related initiatives and find opportunities to implement both tactical and innovative solutions to increase efficiency and enhance the team member experience.
  • Establish credibility and strong working relationships with stakeholders across the Firm, including Global and Regional HR teams, Finance, Legal and other Firm communities.
  • Identify and drive strategic initiatives in a collaborative manner by establishing strong credibility, relationships and influence across the Firm.
  • Coordinate the development and analytical review of the administrative expense budget, monthly expense analysis and expense forecasting, personnel and other operating performance data to track performance against plan. Includes working with Senior Leadership, cost center managers, Finance management, as well as various other areas and levels of the Firm.

FAQs

What is the primary responsibility of the Director of Human Resources Operations at Gensler?

The primary responsibility is to serve as a strategic HR leader, design and execute the HR team's strategic plan, improve processes, and ensure alignment between HR strategies and the Firm's business objectives.

What qualifications are required for this position?

Candidates must have 15+ years of experience in HR and leadership roles within a global professional services or creative customer-centric organization, along with a bachelor’s degree in human resources or a related field.

Will the Director of Human Resources Operations work closely with other departments?

Yes, the Director will collaborate with various stakeholders across the Firm including Global and Regional HR teams, Finance, and Legal to drive strategic initiatives and enhance HR operations.

What is the expected salary range for this position?

The compensation range for this role is between $165k-$180k base salary plus bonuses and benefits, depending on relevant experience.

What type of leadership style does Gensler promote?

Gensler promotes a collaborative leadership model that emphasizes influential and collaborative leadership to align with its People First culture.

Is there a focus on employee ownership at Gensler?

Yes, Gensler is 100% employee-owned through its Principals and Employee Stock Ownership Plan (ESOP), and it has a history of profitability shared with employees.

What is Gensler's commitment to climate action?

Gensler is committed to climate action through design, with a goal of having every building they design achieve net carbon zero by 2030.

How does Gensler view diversity and inclusion within the Firm?

Gensler is dedicated to promoting equal opportunity and inclusion across the design industry and within its communities, focusing on strategic initiatives to create purposeful, inclusive spaces.

What leadership qualities are valued for this role?

The ideal candidate should possess exceptional leadership skills, the ability to build strong relationships, effective problem-solving skills, and the capacity to motivate and develop teams.

Is there a requirement for prior experience in the design industry for this role?

While specific experience in the design industry is not explicitly stated, candidates should ideally have a strong understanding of the business of design and be able to work with creative leaders globally.

Shaping the future of cities by enhancing the human experience.

Real Estate
Industry
1001-5000
Employees
1965
Founded Year

Mission & Purpose

Gensler is a global architecture, design, and planning firm with 53 locations and more than 7,000 professionals networked across the Americas, Europe, Greater China, Asia Pacific, and the Middle East. Founded in 1965, the firm works globally with more than 4,000 clients across more than 29 practice areas spanning the work, lifestyle, community, and health sectors. Everything we do is guided by our mission: To create a better world through the power of design. We believe the power of design can spark positive change and create a future that promotes equity, resilience, and wellbeing for everyone. Gensler was named one of Glassdoor’s Best Places to Work in 2020, 2019, 2017 and 2016, and our award-winning culture has been recognized by Fast Company as one of the 100 Best Workplaces for Innovators in 2021. Our people-first philosophy is centered on the core ideas of diversity empowerment, impact, community, respect, and growth.