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Director of Residences

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Mandarin Oriental Hotel Group

21d ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    Facilities Management
  • Madrid

AI generated summary

  • You must have a BA/BS degree, 5 years in luxury community/hotel management, strong communication skills (Spanish required), and excellent organizational, leadership, and interpersonal skills.
  • You will manage residence strategies, oversee staff, ensure service quality, liaise with owners and boards, handle budgets, and coordinate property operations and compliance activities.

Requirements

  • BA or BS degree or equivalent educational experience
  • 5 years of relevant experience in luxury community management or luxury hotel management. Prior hotel or residential opening experience would be an advantage.
  • In jurisdictions where MOHG is required to be licensed in order to perform our obligations under the Property Management Agreement the incumbent would work to obtain such a license
  • Excellent communication skills in all aspects: verbal, written and non-verbal. Fluency in Spanish is required,
  • Quality driven with a passion for excellence
  • Must possess excellent organisational and administrative skills, interpersonal skills and leadership skills

Responsibilities

  • Formulation and implementation of strategy related to the Residences
  • Formulation and implementation of policies, procedures and pricing for delivery of services to the residence owners
  • Creation of the comprehensive list of services and amenities available to unit owners – ensuring complete alignment with hotel service departments
  • Primary liaison between Residence Board of Directors, hotel management, and MOHG
  • Primary liaison between Residence owners, hotel management, and MOHG
  • Manage projects and any other reasonable duties as required by hotel management
  • Complete and thorough understanding of project condominium Scheme documents, including as an any other relevant documents including Property Management Agreement, CC&R’s (Covenants, Conditions and Restrictions), Master Deed or Declaration of Trust, By-Laws, Residences Management Agreement, Residences Marketing License Agreement, among others, all as applicable for the jurisdiction
  • Hiring, training and management of all dedicated Residences staff, including appropriate compensation and benefit packages for Residence employees
  • The establishment of the pre-opening budget covering residences, including staff planning, service contracts and other expenses as may be required
  • Create a platform for communicating key property information to Residence Owners and Board of Directors
  • Ensure that all required reports and data are submitted on time to the relevant corporate and Association
  • Ensure total compliance with standards of operation and service standards at all times throughout division
  • Perform regular inspections and reviews of all operations on a daily basis to ensure that all quality standards are being maintained
  • Ensure that staffing is maintained at an appropriate level to match business demand.
  • Participate in all regular and ad hoc operational meetings as required
  • Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring
  • Coordinating functional support from hotel staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior basic and a la carte services
  • Primary liaison between Residence Board of Directors and the hotel management, and MOHG
  • Primary liaison between Residence owners and the hotel management, and MOHG
  • Coordinating architectural reviews for renovations and alterations, ensuring compliance with all local building codes
  • Administrative matters such as holding annual board meetings and annual residence owner meetings, support documentation and other matters related to unit owner transfers of ownership, manage official correspondence, maintenance of corporate records and procurement of fidelity bonds or similar insurance requirements.

FAQs

What is the primary responsibility of the Director of Residences?

The primary responsibility of the Director of Residences is to oversee the overall operations and management of all pre and post-opening activities of the Mandarin Oriental Residences in Madrid, ensuring continual enhancement and improvement of operations.

When is the Mandarin Oriental Residences in Madrid expected to open?

The Mandarin Oriental Residences in Madrid is expected to open in summer 2025.

What qualifications are required for this position?

A BA or BS degree or equivalent educational experience is required, along with 5 years of relevant experience in luxury community management or luxury hotel management. Prior hotel or residential opening experience is an advantage.

Is fluency in Spanish required for this position?

Yes, fluency in Spanish is a required skill for the Director of Residences role.

What types of skills are important for the Director of Residences?

Important skills for the Director of Residences include excellent communication skills, organisational and administrative skills, interpersonal skills, and leadership skills, as well as a passion for excellence.

Will the Director of Residences manage a team?

Yes, the Director of Residences will directly supervise all dedicated Residences staff and be responsible for hiring, training, and management.

What will be the role of the Director of Residences post-opening?

Post-opening, the Director of Residences will ensure compliance with operational standards, conduct regular inspections, manage owner relations, and coordinate functional support from hotel staff.

What is the significance of the Residences Association?

The Residences Association will be governed by an Association elected by Residences owners, and the Director of Residences will manage relationships with this Association, ensuring compliance with local regulations.

Does the role involve financial responsibilities?

Yes, the Director of Residences will be involved in the establishment of the pre-opening budget covering residences, including staff planning and service contracts.

What is the approach to service delivery for the residences?

The Director of Residences is responsible for creating and implementing policies, procedures, and pricing for the delivery of services to the residence owners, ensuring alignment with hotel service departments.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.