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Director of Sales Latin America

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Mandarin Oriental Hotel Group

19d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Madrid
    Remote

AI generated summary

  • You must have a degree in hospitality or business, 5+ years in luxury hotel sales, strong market knowledge, excellent communication skills, fluency in English and Spanish, and a passion for innovation.
  • You will develop sales strategies, build client relationships, analyze market trends, collaborate with teams, represent the brand at events, and report on performance to drive revenue growth in Latin America.

Requirements

  • Degree in business, Hospitality Management, or related field.
  • 5+ years of proven sales experience in the luxury lifestyle hospitality industry, including leadership roles.
  • Deep understanding of the luxury hotel market dynamics in Latin America with a network in luxury travel and hospitality.
  • Proven track record of success in revenue generation in Latin America.
  • Exceptional, communication, negotiation skills and ability to close business.
  • Have a passion for innovation, luxury, and creating exceptional guest experiences.
  • Pre-existing skills in some of hotel sales systems desirable. (PMS, Salesforce and Hotelligence).
  • Excellent organizational and planning skills.
  • Excellent grooming standards.
  • Flexibility to respond to a range of different work situations.
  • Ability to work well under time pressure and/or demanding travel schedules.
  • A passion for sales and target-based performance.
  • Flexibility to travel internationally and host evening FAM trips.
  • Excellent presentation skills.
  • A willingness to travel extensively.
  • Fluency in English and Spanish.

Responsibilities

  • Develop and execute strategic sales plans for MOHG to achieve revenue goals from Latin America for Madrid.
  • Build and maintain strong relationships with key clients across the continent.
  • Set clear targets for each market, monitor, and implement sales strategies, always collaborating and communicating with MO teams within assigned territory.
  • Analyze market trends and competitor activity to identify opportunities for growth and innovation.
  • Collaborate with hotel sales, marketing, and operational teams to ensure a unified approach to brand representation and revenue generation.
  • Represent our brand at key industry events, enhancing visibility and strengthening our market position.
  • Deliver regular reports on sales performance, market insights, and strategic initiatives.
  • Uphold the highest standards of brand integrity and service excellence in all endeavors.

FAQs

What is the primary responsibility for the Director of Sales Latin America at Mandarin Oriental Hotel Group?

The primary responsibility is to develop and execute strategic sales plans to achieve revenue goals from Latin America for the Mandarin Oriental Ritz in Madrid.

What qualifications are required for this position?

A degree in business, Hospitality Management, or a related field is required, along with 5+ years of proven sales experience in the luxury lifestyle hospitality industry.

Is experience in the luxury hotel market necessary?

Yes, a deep understanding of the luxury hotel market dynamics in Latin America is essential, along with a network in luxury travel and hospitality.

What are the preferred skills for candidates applying for this role?

Preferred skills include exceptional communication and negotiation abilities, experience with hotel sales systems like PMS, Salesforce, and Hotelligence, as well as excellent organizational and planning skills.

What languages are required for this position?

Fluency in both English and Spanish is required for this role.

Are there travel requirements associated with the job?

Yes, the position requires flexibility to travel internationally and host evening Familiarization (FAM) trips extensively.

How important is collaboration for this role?

Collaboration is crucial, as the role involves working closely with hotel sales, marketing, and operational teams to ensure a unified approach to brand representation and revenue generation.

What type of sales performance is expected from the Director of Sales?

The Director of Sales is expected to deliver regular reports on sales performance, market insights, and strategic initiatives while achieving revenue generation targets.

Is there an expectation for the candidate to represent the brand publicly?

Yes, the Director of Sales will represent the brand at key industry events to enhance visibility and strengthen the market position.

What type of work culture can be expected at Mandarin Oriental Hotel Group?

The work culture emphasizes maintaining the highest standards of brand integrity and service excellence in all endeavors.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.