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Director of Services ( m/w/d)

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Facilities Management
  • Frankfurt

AI generated summary

  • You must manage housekeeping operations, ensure cleanliness, handle budgets, improve guest satisfaction, empower staff, and maintain effective communication with teams.
  • You will manage housekeeping operations, ensure cleanliness standards, handle budgets, address guest concerns, empower staff, and maintain strong team communication to drive guest satisfaction.

Requirements

  • Job Number24186814
  • Job CategoryHousekeeping & Laundry
  • LocationFrankfurt Marriott Hotel, Hamburger Allee 2, Frankfurt, Hessen, Germany, 60486
  • ScheduleFull Time
  • Located Remotely?N
  • Position Type Management
  • Ensures property guest rooms, public space and employee areas are clean and well maintained.
  • Directs and works with team to successfully execute all housekeeping operations.
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
  • Ensures that standards and procedures are being followed.
  • Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
  • Ensures compliance with all housekeeping policies, standards and procedures.
  • Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
  • Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
  • Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
  • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
  • Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
  • Responds to and handles guest problems and complaints effectively.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Empowers employees to provide excellent customer service.
  • Develops goals and expectations for direct report managers.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Reviews employee satisfaction results to identify and address employee problems or concerns.
  • Communicates expectations, recognizes performance, and produces desired business results.
  • Ensures property policies are administered fairly and consistently.
  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Establishes goals and objectives for all areas of responsibility.
  • Directs staff to strive for continuous improvement in all areas of responsibility.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Manages employee progressive discipline procedures for areas of responsibility.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensures employees are treated fairly and equitably.

Responsibilities

  • Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained.
  • Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
  • Ensures compliance with all housekeeping policies, standards and procedures.
  • Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
  • Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
  • Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
  • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
  • Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
  • Responds to and handles guest problems and complaints effectively.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Empowers employees to provide excellent customer service.
  • Develops goals and expectations for direct report managers.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Reviews employee satisfaction results to identify and address employee problems or concerns.
  • Communicates expectations, recognizes performance, and produces desired business results.
  • Ensures property policies are administered fairly and consistently.
  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Establishes goals and objectives for all areas of responsibility.
  • Directs staff to strive for continuous improvement in all areas of responsibility.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Manages employee progressive discipline procedures for areas of responsibility.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensures employees are treated fairly and equitably.

FAQs

What is the job title for this position?

The job title is Director of Services (m/w/d).

Where is the job located?

The job is located at the Frankfurt Marriott Hotel, Hamburger Allee 2, Frankfurt, Hessen, Germany, 60486.

Is this position full-time or part-time?

This position is full-time.

What are the main responsibilities of the Director of Services?

The main responsibilities include managing housekeeping functions and staff, ensuring cleanliness of guest rooms and public spaces, overseeing departmental costs, providing exceptional customer service, and conducting human resources activities.

Does this role involve managing a team?

Yes, this role involves directing and working with a team to execute all housekeeping operations and ensuring guest and employee satisfaction.

What qualifications are preferred for this position?

While specific qualifications are not listed, candidates are typically expected to have management experience in hospitality, particularly in housekeeping operations.

Are there opportunities for career progression within Marriott Hotels?

Yes, Marriott offers numerous opportunities for training, development, and advancement within the company.

What is the company’s stance on diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

How does the company recognize employee contributions?

The company celebrates successes and publicly recognizes the contributions of team members.

What is the work culture like at JW Marriott?

The work culture at JW Marriott emphasizes community, camaraderie, and holistic well-being, treating associates exceptionally as part of their commitment to guest service.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.