Logo of Huzzle

Director of Supply Chain and Logistics

  • Job
    Expert Level
  • Logistics
  • London

AI generated summary

  • You need extensive experience in supply chain leadership, managing 3PLs, freight procurement, carrier management, customer service, and contract management. Strong strategic thinking, problem-solving, and communication skills are essential. Your goal is to drive cost improvements and enhance service delivery.
  • You will oversee daily operations, manage contracts, facilitate communication, monitor KPIs, drive efficiency, enhance customer experience, develop supply chain strategy, and optimize operations for a leading retail company.


  • Extensive experience in a Director of Supply Chain & Logistics role, demonstrating leadership in supply chain operations.
  • Extensive experience of managing a 3PL from an in-house position
  • Experience within a similar sized 200 mill plus business ideally within Retail and Lifestyle
  • Proficient in warehouse management, including business processes, WMS, and efficiency management through KPIs in an outsourced environment.
  • Expertise in freight procurement across air, road, and sea, with the ability to track global prices and ensure freight forwarding price efficiency.
  • Experience managing domestic and international carriers, ensuring service delivery aligns with cost and service expectations. Familiarity with carrier software such as Sorted or Metapack.
  • Demonstrated leadership in customer service delivery and development.
  • Proficient in contract management, including contract structure, review processes, KPI management, and reporting.
  • Experience managing tenders across end-to-end Supply Chain & Logistics (SV&L).
  • Proven ability to deliver or contribute significantly to strategic changes within a supply chain and logistics context.
  • Strong critical thinking and problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Customer-oriented and collaborative team player.
  • In-depth knowledge and a strong network to continuously develop best practices, drive cost improvements, and enhance service delivery.


  • Day-to-Day Management Responsibilities:
  • Oversee the end-to-end daily operations, ensuring smooth execution, aligning with the trading plan
  • Develop and manage operational plans for inbound and dispatch customer channels.
  • Monitor and manage each contract to meet agreed Key Performance Indicators (KPIs), focusing on cost, service, and speed.
  • Coordinate and facilitate communication and collaboration with head office departments to ensure alignment and efficiency to trading plan requirements
  • Deliver annual service KPIs and financial budget for SC (circa. £22 million) across DC
  • operations, direct carriers, freight, transport and consumables
  • Hold overall contractual responsibility for all third-party relationships within the supply chain, build and maintain strong working relationships with all providers, including freight, transport & carrier management including import, exports, customs and duty
  • Oversee TWC packaging management, working to continuously drive enhancements in sustainability along with cost reductions.
  • Implement big data analysis and process enhancements to continuously improve supply chain efficiency, ensuring optimal product placement and timely delivery.
  • Achieve industry-leading service KPIs, collaborating with Digital, Retail, and Customer teams to enhance customer experience across all channels.
  • Establish robust operational plans for the supply chain, incorporating contingencies to address potential challenges
  • Lead the tender process for all supply chain contracts, ensuring fair and balanced evaluations based on a balanced scorecard of financial, commercial, technical, and sustainable credentials.
  • Stay informed about competitive activities in fulfilment, considering their impact on TWC's supply chain strategy, such as same-day delivery or fulfilment from store initiatives.
  • Strategy:
  • Own the design and delivery of the supply chain strategy, identifying capacity, process and equipment constraints and identifying solutions for the next 5 years and beyond
  • Optimize Supply Chain from factory to DC – working with B&M and all sales channels and agreed partners to maximise the efficiencies of consolidation, freight costs and speed of availability.
  • To compile long-term capacity plans to support the business plan growth
  • Sets the programme to drive continuous improvement in all areas of the operation
  • Selects and builds positive working relationships with key service partners, to provide service in line with the customer promise and costs within an agreed framework.
  • Takes full control of the Operations P&L, including capex proposals and requisitions
  • Review the current strategy and develop the business case for future road map


What are the main responsibilities of the Director of Supply Chain and Logistics?

The Director of Supply Chain and Logistics is responsible for overseeing daily operations, managing supplier relationships, implementing continuous improvement initiatives, and strategic planning to ensure a cost-effective, timely, and safe flow of stock from suppliers to customers worldwide.

Where is this role based?

This role is based in the London Head Office but may require time to be divided between the London and Northampton Offices as needed.

What skills and experience are required for this role?

The ideal candidate should have extensive experience in a similar role, managing a 3PL, proficiency in warehouse management, freight procurement, contract management, strategic planning, and a strong network to drive cost improvements and enhance service delivery.

What benefits are offered for this position?

Benefits include up to 50% discount, holiday entitlement, bonus scheme, Perkplace Benefits Platform, Wagestream Money Management app, salary sacrifice scheme for Electric vehicles, private healthcare, pension scheme, life assurance, and more.

What is the commitment of The White Company to Equality, Diversity, and Inclusion?

The White Company is committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities. They are working to ensure an environment where everyone's contribution is valued, respected, and appreciated.

Retail & Consumer Goods
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.