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Director of Training

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Marriott International

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Education & Teaching
  • Miami Beach

AI generated summary

  • You need a 2-year degree and 2 years of HR experience or a 4-year degree with a certified trainer status; both require related majors.
  • You will drive training initiatives, ensure compliance, deliver programs, assess performance, promote guest satisfaction, and manage resources to align with business objectives and enhance service excellence.

Requirements

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
  • OR
  • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Responsibilities

  • Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Specializes in performance development and learning delivery of brand and service-related topics. Plans and executes key learning delivery and leadership development activities. Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors, and leaders. Acts as subject matter expert on brand and leadership development tools, resources, and technology, educating all leaders on their resources and assisting in their development as requested/appropriate.
  • Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and works directly with human resources and operations leaders to drive compliance for all required training. Understands and utilizes learning technology platforms and oversees Learning Coordinator responsibilities to support the hotel’s training needs. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives. Conducts needs assessments and partners with continent learning team to identify appropriate programming and facilitates the delivery of both custom and corporate training programs. Participates fully in the Field Trainer Network hosted by the continent learning organization to verify updated programs and processes are pulled through for the hotel.
  • Works with considerable independence, developing and facilitating programs to accomplish learning objectives in alignment with broader business objectives. Utilizes a Learning Delivery Plan aligned with property and brand strategies to deliver learning that enable business success. Measures the effectiveness of training to ensure a return on investment.
  • Promotes and informs associates about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Participates fully in the Field Trainer Network hosted by the continent Learning team.
  • Supports or oversees Learning Coordinator responsibilities to support the hotel’s learners
  • Understands role and functionality of Digital Learning Zone, including impersonation, assignments and reporting capabilities.
  • Stays current on learning technology enhancements and new learning program launches.
  • Helps associates identify specific behaviors that will contribute to service excellence.
  • Ensures associates receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure associates have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Observes service behaviors of associates and provides feedback to individuals and/or managers.
  • Coordinates required training programs, including identification of participants and periodic follow-up for completing, when appropriate.
  • Delivers training to promote transfer of knowledge according to program learning objectives.
  • Thoroughly prepares for each learning event (in-person or virtual) and demonstrates a mastery of content knowledge.
  • Creates an environment that enables maximum learning by employing adult leaning principles.
  • Demonstrates knowledge of the uniqueness of each audience, including delivery adjustment to the various learning styles represented, as well as for any special needs that could affect the learning.
  • Ensures participants receive the appropriate property and company orientation, understand program materials, and build relationships with property leadership team.
  • Demonstrates mastery of training technology and best practice facilitation methods to maintain quality standards for all mediums of training delivery.
  • Demonstrated overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as appropriate.
  • Ensures participants receive the appropriate property and company orientation, understand program materials and build relationships with property leadership team.
  • Promotes and informs employees about all training programs.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Coaches managers to enhance own performance and to improve the performance of employees.
  • Develops specific training to improve service performance.
  • Works with leadership team to determine development needs of managers.
  • Drives brand values and philosophy in all training and development activities.
  • Identifies performance gaps and works with managers to implement appropriate training to improve performance.
  • Makes necessary adjustments to training methodology and/or re-trains as appropriate.
  • Establishes guidelines to convey expectations and parameters to associates.
  • Identifies specific training to improve service performance.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Demonstrates mastery of brand acumen for the brand supported by understanding brand pillars, modeling the behavior, and holding others accountable.
  • Provides additional training to participants to increase skills (e.g., HR Skills, Fire Safety, OSHA, Food Handling etc.).
  • Works with hotel leadership team to determine development needs of managers.
  • Plays an active role in Voyager program to verify new leaders are fully engaged with the program, receive proper coaching, and required training.
  • Develops and maintains an annual or quarterly training calendar.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Implements and maintains a property orientation program for associates to introduce the company culture; partners with continent learning team on additional development work or updates needed on programming.
  • Leverages continent learning team for learning programs and resources to meet hotel specific needs.
  • Consults with department leaders to understand challenges and deliver learning solutions against those challenges.
  • Participates in the development of the training budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Monitors enrollment and attendance at training classes. Logs attendance within associate record.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if associates demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Verifies that management and non-management training programs are conducted in accordance with standard operating procedures.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Measures transfer of learning from training courses to the operation.
  • Tracks key business indicators (employee and guest satisfaction, retention and financial results) to determine the effectiveness of current training and development programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

FAQs

What is the job title for this position?

The job title is Director of Training.

Where is the job location?

The job location is W South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States, 33139.

Is this position full-time or part-time?

This position is full-time.

Does this job offer a bonus program?

Yes, the job offers a bonus program.

What are the educational requirements for this role?

The educational requirements include either a 2-year degree in a related field with 2 years of experience or a 4-year bachelor's degree in a related field with no work experience required.

Are there any specific certifications required for this position?

Yes, a certified trainer is required for this position.

What are the key responsibilities of the Director of Training?

Key responsibilities include administering employee training, managing employee development programs, identifying needs for training programs, managing training budgets, and evaluating training program effectiveness.

What is the salary range for this position?

The salary range for this position is $91,000 to $111,000 annually.

Does the position provide health care benefits?

Yes, comprehensive health care benefits are provided.

Are travel discounts offered as part of the benefits?

Yes, travel discounts are included in the benefits package.

How does Marriott International view diversity in its hiring process?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What is the mission of W Hotels?

The mission of W Hotels is to Ignite Curiosity, Expand Worlds, and to experience life by opening doors and minds.

What kind of training will the Director of Training be responsible for?

The Director of Training will be responsible for on-property training, including core required training and brand training for hourly associates, supervisors, and leaders.

What tools and technology will the Director of Training use?

The Director of Training will understand and utilize learning technology platforms and oversee Learning Coordinator responsibilities to support the hotel's training needs.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.