You need a Bachelor's degree, 6-8 years retention experience, strong analytical and leadership skills, and excellent communication abilities.

You will develop and execute retention strategies, analyze customer behavior, collaborate with teams, create personalized brand experiences, optimize efforts with data-driven insights, and drive brand strategy through a retention channel playbook.

Marketing

United States

Oakland

Named "The Fastest Growing Retailer in the US"​, Dolls Kill is a fashion brand that boldly empowers young women to celebrate their individuality. With over two million followers on Instagram, we've become a cult favorite among DJs, celebrities and artists around the world.

Based in San Francisco, we have an amazing team of retail leaders, scrappy hackers, creative marketers and fashion trendsetters who are fun to work with and serious about what they do. We're also backed strong consumer-focused investors who share in our vision of building one of the world's next great consumer brands. Look for our latest press mentions in Business Insider, Racked, TeenVogue, PopSugar, Elle, and more..

Retail & Consumer Goods

Dolls Kill

Celebrating individuality through fearless fashion and authentic content.

Dolls Kill is a global fashion brand that empowers everyone to celebrate their individuality. We currently have over 10 million social media followers including some of the most influential personalities in music, art, pop culture and fashion. We’re also backed by strong consumer-focused investors who share in our vision of building one of the world’s next great consumer brands.Our team is growing quickly and we are hiring across many functions. We are looking&nbsp;for team members who are equally passionate about what we do and excited about joining the Dolls Kill crew.About UsDolls Kill is the go-to brand globally for those who are going to be whoever the $#%@ they want to be.&nbsp;Our mission is simple, to empower everyone to celebrate their individuality, and have fun doing it.&nbsp;Who do you want to be today?&nbsp;Dolls Kill is headquartered in the Bay Area, with offices and studios in Los Angeles and the surrounding area. We are backed by some of the world’s leading investors.About the RoleWe are seeking an experienced Director of Retention with a strong data-driven approach to join our team. The ideal candidate will spearhead strategies aimed at improving customer retention, loyalty, and fostering revenue growth. As the Director of Retention, you'll be pivotal in driving customer engagement and creating personalized initiatives to ensure Dolls Kill maintains a prominent position in the minds of our global audience.$110,000 - $175,000 a yearResponsibilities<ul><li>Identify and implement comprehensive retention strategies to increase customer loyalty, product adoption, and revenue generation</li><li>Establish key metrics for measuring retention success and provide regular updates to leadership and key stakeholders</li><li>Analyze customer behavior and purchase patterns to identify opportunities for retention and upselling</li><li>Work closely with creative and merch teams to enhance the customer experience and integrate retention into all touchpoints</li><li>Create and manage customer segmentation strategies for targeted communication giving a personalized brand experience</li><li>Lead the development of membership program, ensuring it aligns with brand values and resonates with our customer base</li><li>Utilize data-driven insights to continuously optimize retention efforts and measure their effectiveness</li><li>Create a retention channel playbook that drives brand strategy in conjunction with digital performance strategy</li></ul>Requirements<ul><li>Bachelor's&nbsp;degree in Marketing, Business, or related field</li><li>6-8 years experience with proven track-record in retention</li><li>Exceptional analytical skills and a data-driven mindset</li><li>Excellent leadership skills, with the ability to inspire and motivate</li><li>Strong communication and collaboration skills</li></ul>Benefits:<ul><li>Comprehensive benefit package including medical, dental, vision, life insurance and other volunteer coverages | 401(k) Plan</li><li>Time Off - Flex PTO Plan</li><li>Up to 50% Employee discount</li><li>Parking Allotment and Commuter Plans</li></ul>

Bachelors

Dolls Kill is a global fashion brand that empowers everyone to celebrate their individuality. We currently have over 10 million social media followers including some of the most influential personalities in music, art, pop culture and fashion. We’re also backed by strong consumer-focused investors who share in our vision of building one of the world’s next great consumer brands.Our team is growing quickly and we are hiring across many functions. We are looking for team members who are equally passionate about what we do and excited about joining the Dolls Kill crew.About UsDolls Kill is the go-to brand globally for those who are going to be whoever the $#%@ they want to be. Our mission is simple, to empower everyone to celebrate their individuality, and have fun doing it. Who do you want to be today? Dolls Kill is headquartered in the Bay Area, with offices and studios in Los Angeles and the surrounding area. We are backed by some of the world’s leading investors.About the RoleWe are seeking an experienced Director of Retention with a strong data-driven approach to join our team. The ideal candidate will spearhead strategies aimed at improving customer retention, loyalty, and fostering revenue growth. As the Director of Retention, you'll be pivotal in driving customer engagement and creating personalized initiatives to ensure Dolls Kill maintains a prominent position in the minds of our global audience.$110,000 - $175,000 a yearResponsibilitiesIdentify and implement comprehensive retention strategies to increase customer loyalty, product adoption, and revenue generationEstablish key metrics for measuring retention success and provide regular updates to leadership and key stakeholdersAnalyze customer behavior and purchase patterns to identify opportunities for retention and upsellingWork closely with creative and merch teams to enhance the customer experience and integrate retention into all touchpointsCreate and manage customer segmentation strategies for targeted communication giving a personalized brand experienceLead the development of membership program, ensuring it aligns with brand values and resonates with our customer baseUtilize data-driven insights to continuously optimize retention efforts and measure their effectivenessCreate a retention channel playbook that drives brand strategy in conjunction with digital performance strategyRequirementsBachelor's degree in Marketing, Business, or related field6-8 years experience with proven track-record in retentionExceptional analytical skills and a data-driven mindsetExcellent leadership skills, with the ability to inspire and motivateStrong communication and collaboration skillsBenefits:Comprehensive benefit package including medical, dental, vision, life insurance and other volunteer coverages | 401(k) PlanTime Off - Flex PTO PlanUp to 50% Employee discountParking Allotment and Commuter Plans

Director, Retention

Requirements

Responsibilities

FAQs

What is the salary range for the Director of Retention position at Dolls Kill?

What are the key responsibilities of the Director of Retention at Dolls Kill?

What are the requirements for the Director of Retention position at Dolls Kill?

What benefits are offered to the Director of Retention at Dolls Kill?

Dolls Kill

Mission & Purpose