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Director, Technical Account Manager, EMEA



13d ago

  • Job
    Senior Level
  • Accounting & Tax
  • London


  • Previous leadership role at a high growth software SaaS organization
  • 5+ years combined experience in the following functions: sales, customer success, renewal sales, or consulting
  • Bachelor’s Degree, preferably in a technical discipline, or equivalent work experience; master’s degree/MBA is a plus
  • Experience with recruiting, developing and managing internship and early career programs
  • Experience delivering post-sales functions at scale
  • Ability to persuade and influence others, internally and externally
  • Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist
  • Ability to identify thematic issues and drive to outcomes
  • Ability to identify risks and dependencies and orchestrate plans to mitigate them
  • Adaptability, flexibility and the conviction to “do the right thing” under stress, high tension and tight deadlines
  • Familiarity with cybersecurity or identity management industry is a strong plus
  • Strong data-driven decision-making skills
  • Strong work ethic and ability to work in a dynamic environment
  • Ability to travel up to 35%


  • Create a compelling vision for the organization and for customers.
  • Define and drive the strategy and detailed execution plan for Okta’s Scaled TAM team, ultimately driving faster customer time to value, high product adoption, renewal rates, and growth.
  • Develop and implement processes, customer journeys and metrics to drive customer business outcomes and successful execution of customer use cases.
  • Build a world class internship and fellowship program aimed at recruiting some of the world's top early career and career change talent.
  • Build, develop and lead a high impact, early career TAM team that operates with urgency and drives measurable results.
  • Personally lead the team and as needed, build strong relationships with key customers.
  • Continuously test, measure, and improve processes and tactics.
  • What you'll be doing:
  • Demonstrates high impact leadership skills, including: setting a clear vision and strategy, motivating and coaching others, driving urgency and results, and exhibiting humility
  • Ability to: deal with ambiguity, problem solve, demonstrate situational agility, manage parallel efforts, and communicate effectively through multiple channels (email, phone, text, chat)
  • Demonstrates great business acumen and quality presentation and customer interaction skills
  • Possesses extensive go-to-market knowledge and process management skills
  • Possesses extensive knowledge in the following domains: process design, digital tools, software and SaaS; experience with Salesforce.com, Gainsight, and other customer CRM and engagement tools is a strong plus
  • Ability to base decisions on data analytics and statistical analyses
  • Ability to persuade, influence, and motivate people; build a culture of doing the right thing for customers

The World's Identity Company

Founded Year

Mission & Purpose

Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.


  • Healthcare

  • Sick pay insurance

  • Pension scheme

  • Dental