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Director, Technical Operations

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Electronic Arts (EA)

15d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
  • Toronto

AI generated summary

  • You need 8+ years in Agile leadership, experience in coaching agile teams, and a grasp of operational and technological principles. Strong change management and strategic initiative skills are essential.
  • You will collaborate with stakeholders, oversee value streams, manage project phases, drive strategy, allocate resources, coach Agile practices, and promote continuous improvement across teams.

Requirements

  • 8+ years in Agile leadership and product delivery specifically with the application of agile, product and project management principles, practices and theory
  • Extensive experience in coaching, mentoring, and empowering agile teams
  • Deep understanding of both operational and technological principles
  • Experience in driving strategic initiatives and aligning teams towards common goals
  • Strong change management, with the ability to inspire and motivate teams towards a shared vision

Responsibilities

  • Responsibilities
  • You will partner with internal stakeholders to track progress, communicate updates, and ensure alignment with strategic initiatives across EA, while monitoring value stream metrics for health and improvement opportunities.
  • Provide oversight to all value streams, ensuring alignment between the Business and PQI-Tech.
  • Lead collaborative and detailed delivery cycles and large initiative planning, integrating product/engineering requirements with EA goals.
  • Coordinate multiple managers and technical personnel throughout all project phases, from initial discovery through to development and release.
  • Collaborate with Technical Project Managers (TPMs) to report project status and results, fostering a culture of accountability and transparency.
  • Drive a strategic narrative on long-term strategy roadmap, focused outcomes and value to track progress, drive accountability, and foster awareness.
  • Oversee long-term planning and resource allocation processes for PQI's infrastructure.
  • Act as a thought partner with cross-functional teams across the business and EA, creating accountability for delivering outcomes.
  • Partner with PQI-Operations to manage headcount, risk assessment, forecast, and budget.
  • Coach Agile practices to ensure adoption of best practices from the top down.
  • Instil a culture of continuous improvement by promoting experimentation, feedback loops, and reflection.
  • Communicate Agile principles, scrum practices, and the operating model across the PQI-Tech team.

FAQs

What is the role of the Director of Technology Operations at Electronic Arts?

The Director of Technology Operations is responsible for driving day-to-day engineering value streams, leading multiple teams, collaborating on technical initiatives for Player & Quality Insights, and ensuring alignment with strategic goals across EA.

What are the main responsibilities of this position?

Key responsibilities include partnering with internal stakeholders, providing oversight to value streams, leading delivery cycles, coordinating project phases, collaborating with Technical Project Managers, driving strategic narratives, overseeing resource allocation, fostering a culture of continuous improvement, and communicating Agile practices.

What qualifications are required for this role?

Candidates should have 8+ years of experience in Agile leadership and product delivery, strong coaching and mentoring skills, a deep understanding of operational and technological principles, and experience in driving strategic initiatives and change management.

Is prior experience in the gaming industry required for this position?

While prior experience in the gaming industry is not explicitly mentioned, experience relevant to technology operations and leadership is essential.

What is the expected work arrangement for this position?

The position offers options for on-site, remote, or hybrid work in Canada.

How does the company encourage continuous improvement?

The company promotes a culture of continuous improvement by encouraging experimentation, feedback loops, and reflection among teams.

What type of teams will the Director be leading?

The Director will lead multiple technical teams within the Player & Quality Insights area, focusing on product and engineering requirements.

How does the position interact with other departments?

The Director will act as a thought partner with cross-functional teams across the business and EA, ensuring accountability and alignment towards common goals.

What methodologies are emphasized in this role?

Agile principles, scrum practices, and best practices in project and product management are emphasized in this role.

What are the career development opportunities in this position?

Opportunities for career development include coaching agile teams, participating in strategic initiatives, and driving impactful technological changes within the organization.

Electronic Arts (EA)

Entertainment Providers

Technology
Industry
10,001+
Employees

Mission & Purpose

Electronic Arts (EA), is a prominent video game company that specialises in the development and publishing of interactive entertainment software. Their primary focus revolves around creating engaging and immersive gaming experiences across various platforms, including consoles, PC, and mobile devices. EA's overarching goal is to captivate gamers worldwide by producing high-quality games that not only entertain but also connect people through shared digital adventures. They strive to push the boundaries of creativity and innovation in the gaming industry, continually seeking new ways to engage and delight players while fostering a global gaming community.