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WorkatHome-JobBoard

13d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Steinbach

AI generated summary

  • You need 1-3 years of dispatch experience, a valid driver's license, strong customer service skills, teamwork, multitasking ability, computer proficiency, and self-starter qualities.
  • You will coordinate transportation operations, manage data entry, quote services, resolve discrepancies, assist drivers, promote services, support staff training, schedule vehicle maintenance, and handle other tasks.

Requirements

  • 1-3 years related direct dispatching experience required
  • Valid driver's license and have own transportation as the work location is not on any bus routes
  • Must possess excellent customer service skills
  • Team player with excellent communication skills
  • Ability to handle multiple tasks in a fast-moving environment
  • High proficiency in in all types of computer software such as Google office, Microsoft office, etc
  • Experience using Transport software considered an asset
  • A self-starter who can assess work volumes and ensure timely completion of these prioritized tasks

Responsibilities

  • Responsibilities
  • Helps coordinate the transportation department operations by coordinating long haul, rail and local trips and completing all relevant paperwork to ensure the smooth transition of pickup and delivery
  • Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
  • Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications
  • Investigate any discrepancies and communicating same to appropriate personnel in a timely manner
  • May assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
  • Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
  • Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
  • May assist with onboarding, training, and supporting transportation employees with job related tasks
  • Assist in ensuring all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
  • Other duties as assigned.

FAQs

What is the job title for this position?

The job title is Dispatcher.

What company is hiring for this Dispatcher position?

ADESA/OPENLANE Canada is hiring for this Dispatcher position.

What are the primary responsibilities of a Dispatcher?

The primary responsibilities include coordinating transportation operations, entering data accurately, quoting services, investigating discrepancies, assisting with driver scheduling, and promoting transportation services.

What are the educational or experience requirements for this position?

The requirements include 1-3 years of related dispatching experience, a valid driver's license, excellent customer service skills, and proficiency in computer software.

Are there any benefits offered with this position?

Yes, benefits include competitive wages, full company paid benefits, a company matching RRSP plan, paid care and float days, vacation days, discounted stock options, and an employee assistance program.

Is training provided for new employees in this role?

Yes, the Dispatcher may assist with onboarding, training, and supporting transportation employees with job-related tasks.

What work environment can be expected?

A fun work environment is fostered at ADESA Winnipeg, along with recognition programs and employee perks.

How does the company handle vehicle maintenance?

The Dispatcher is responsible for ensuring all company vehicles are in safe operating condition by scheduling regular maintenance and performing weekly inspections.

Is prior experience with transport software necessary?

While not required, experience using transport software is considered an asset.

What are the working hours for the Dispatcher role?

The hours may vary, and the company generally recognizes 11 statutory holidays throughout the year, during which they are closed unless overtime is offered.

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