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ClickJobs.io

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Steinbach

AI generated summary

  • You need 1-3 years dispatching experience, a valid driver's license, strong customer service, communication skills, multitasking ability, proficiency in computer software, and self-motivation.
  • You will coordinate transport operations, manage data entry, handle customer communications, assist with scheduling, promote services, support team training, and ensure vehicle maintenance.

Requirements

  • 1-3 years related direct dispatching experience required
  • Valid driver's license and have own transportation as the work location is not on any bus routes
  • Must possess excellent customer service skills
  • Team player with excellent communication skills
  • Ability to handle multiple tasks in a fast-moving environment
  • High proficiency in in all types of computer software such as Google office, Microsoft office, etc
  • Experience using Transport software considered an asset
  • A self-starter who can assess work volumes and ensure timely completion of these prioritized tasks

Responsibilities

  • Helps coordinate the transportation department operations by coordinating long haul, rail and local trips and completing all relevant paperwork to ensure the smooth transition of pickup and delivery
  • Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
  • Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications
  • Investigate any discrepancies and communicating same to appropriate personnel in a timely manner
  • May assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
  • Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
  • Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
  • May assist with onboarding, training, and supporting transportation employees with job related tasks
  • Assist in ensuring all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
  • Other duties as assigned.

FAQs

What are the primary responsibilities of the Dispatcher role?

The primary responsibilities include coordinating transportation department operations, entering data into management systems, quoting transportation services, investigating discrepancies, assisting with driver scheduling, and ensuring customer service excellence.

What qualifications are required for the Dispatcher position?

A minimum of 1-3 years of direct dispatching experience, a valid driver's license, excellent customer service skills, and proficiency in computer software like Google Office and Microsoft Office are required.

Is prior experience with transport software needed?

While it is not mandatory, experience using transport software is considered an asset for applicants.

What benefits do employees receive in this position?

Employees receive competitive wages, full company-paid benefits, a matching RRSP plan up to 5%, paid care and float days, vacation (prorated), discounted stock options, and access to the ADESA Perks Program among others.

What is the work environment like at ADESA Winnipeg?

The work environment at ADESA Winnipeg is described as fun and supportive, with various employee recognition programs and a focus on teamwork.

Are there any requirements regarding transportation to the workplace?

Yes, a valid driver's license and personal transportation are required as the work location is not on any bus routes.

How is employee performance recognized at ADESA?

ADESA has a Service Award Recognition Program to acknowledge and celebrate employee contributions and milestones.

Are there opportunities for career advancement in this role?

Yes, there may be opportunities for advancement within the Transportation department, including assisting with training and onboarding new transportation employees.

How do we ensure the safety and maintenance of company vehicles?

The Dispatcher assists in scheduling regular maintenance and ensuring that weekly vehicle inspections are completed in accordance with the company's safety program.

What is the typical work schedule for this position?

The position typically includes standard working hours, with the added note that ADESA/OPENLANE recognizes 11 Statutory Holidays and is generally closed on those days unless overtime is offered.

ClickJobs.io

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Human Resources
Industry
51-200
Employees
2011
Founded Year

Mission & Purpose

ClickJobs.io is an online job platform that connects employers with job seekers through a streamlined, user-friendly interface. Their ultimate mission is to simplify and enhance the job search and recruitment process, making it easier for candidates to find opportunities and for employers to identify top talent. Their purpose is to provide an efficient and effective recruitment solution, leveraging technology to facilitate meaningful connections and support career advancement and organizational success.