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Dispatcher

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ClickJobs.io

15d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Winnipeg

AI generated summary

  • You need 1-3 years of dispatching experience, a valid driver’s license, strong customer service and communication skills, proficiency in Office software, and be a self-starter in a fast-paced environment.
  • You will coordinate transport operations, manage data entry, quote services, address discrepancies, assist with scheduling, promote services, support training, and ensure vehicle maintenance.

Requirements

  • 1-3 years related direct dispatching experience required
  • Valid driver's license and have own transportation as the work location is not on any bus routes
  • Must possess excellent customer service skills
  • Team player with excellent communication skills
  • Ability to handle multiple tasks in a fast-moving environment
  • High proficiency in in all types of computer software such as Google office, Microsoft office, etc
  • Experience using Transport software considered an asset
  • A self-starter who can assess work volumes and ensure timely completion of these prioritized tasks

Responsibilities

  • Responsibilities
  • Helps coordinate the transportation department operations by coordinating long haul, rail and local trips and completing all relevant paperwork to ensure the smooth transition of pickup and delivery
  • Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
  • Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications
  • Investigate any discrepancies and communicating same to appropriate personnel in a timely manner
  • May assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
  • Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
  • Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
  • May assist with onboarding, training, and supporting transportation employees with job related tasks
  • Assist in ensuring all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
  • Other duties as assigned.

FAQs

What are the main responsibilities of a Dispatcher at ADESA/OPENLANE?

The main responsibilities include coordinating transportation operations, entering data into management systems, quoting and processing transportation services, investigating discrepancies, assisting with driver scheduling, acting as a point of contact for transportation services, promoting services, supporting staff training, and ensuring company vehicles are maintained.

What is the minimum experience required for the Dispatcher position?

The minimum experience required is 1-3 years of direct dispatching experience.

Is a valid driver's license necessary for this role?

Yes, a valid driver's license is required, as well as personal transportation since the work location is not on any bus routes.

What kind of benefits does ADESA/OPENLANE provide?

ADESA/OPENLANE offers full company-paid benefits, a company matching RRSP plan, paid care and float days, vacation time, discounted stock options, an employee assistance program, and more.

Are there opportunities for growth within the Dispatcher role?

Yes, there may be opportunities for growth as the Dispatcher can assist with onboarding, training, and supporting transportation employees, which may lead to advancement within the department.

What software skills are required for this position?

High proficiency in computer software such as Google Office and Microsoft Office is required, and experience using transport software is considered an asset.

Is customer service experience important for this role?

Yes, excellent customer service skills are essential as the Dispatcher acts as a point of contact for transportation services and ensures customers receive prompt and courteous attention.

Can the Dispatcher work remotely?

This position does not support remote work, as it requires in-office responsibilities.

What type of work environment can a Dispatcher expect at ADESA Winnipeg?

The work environment is described as fun and collaborative, with a focus on teamwork and a commitment to providing excellent service.

Does ADESA/OPENLANE offer any recognition programs for employees?

Yes, ADESA/OPENLANE has a Service Award Recognition Program to acknowledge and reward employee contributions.

ClickJobs.io

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Human Resources
Industry
51-200
Employees
2011
Founded Year

Mission & Purpose

ClickJobs.io is an online job platform that connects employers with job seekers through a streamlined, user-friendly interface. Their ultimate mission is to simplify and enhance the job search and recruitment process, making it easier for candidates to find opportunities and for employers to identify top talent. Their purpose is to provide an efficient and effective recruitment solution, leveraging technology to facilitate meaningful connections and support career advancement and organizational success.