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Dispatcher

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  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Winnipeg

Requirements

  • 1-3 years related direct dispatching experience required
  • Valid driver's license and have own transportation as the work location is not on any bus routes
  • Must possess excellent customer service skills
  • Team player with excellent communication skills
  • Ability to handle multiple tasks in a fast-moving environment
  • High proficiency in in all types of computer software such as Google office, Microsoft office, etc
  • Experience using Transport software considered an asset
  • A self-starter who can assess work volumes and ensure timely completion of these prioritized tasks

Responsibilities

  • Helps coordinate the transportation department operations by coordinating long haul, rail and local trips and completing all relevant paperwork to ensure the smooth transition of pickup and delivery
  • Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
  • Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications
  • Investigate any discrepancies and communicating same to appropriate personnel in a timely manner
  • May assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
  • Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
  • Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
  • May assist with onboarding, training, and supporting transportation employees with job related tasks
  • Assist in ensuring all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
  • Other duties as assigned.

FAQs

What are the working hours for the Dispatcher role?

The specific working hours may vary, but the Dispatcher is expected to coordinate transportation operations, which often requires flexibility based on service needs.

Is there any training provided for new Dispatchers?

Yes, the role may involve assisting with onboarding and training for new transportation employees to support them in their job-related tasks.

What qualifications are required for the Dispatcher position?

A minimum of 1-3 years of related direct dispatching experience is required, along with a valid driver's license and excellent customer service skills.

Are there any benefits for Dispatchers at ADESA Winnipeg?

Yes, employees receive full company-paid benefits, a company matching RRSP plan up to 5%, paid care and float days, and additional perks through the ADESA Perks Program.

Will I need my own transportation to get to work?

Yes, a valid driver's license and personal transportation are required because the work location is not accessible by bus routes.

Is experience using transport software necessary for this position?

While direct experience using transport software is considered an asset, it is not explicitly required; however, a high proficiency in general computer software is necessary.

Can I expect to receive recognition for my service at ADESA?

Yes, ADESA offers a Service Award Recognition Program to acknowledge and reward employees for their contributions.

What type of environment can I expect to work in at ADESA Winnipeg?

ADESA Winnipeg prides itself on fostering a fun work environment, focusing on teamwork and support among employees.

Are there opportunities for advancement within the Dispatcher role?

Yes, as a critical member of the Transportation department, there may be opportunities for growth and development based on performance and experience.

What happens if there are discrepancies in transportation services?

The Dispatcher is responsible for investigating any discrepancies and communicating them to the appropriate personnel in a timely manner.

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Human Resources
Industry
51-200
Employees
2011
Founded Year

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