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Dispatcher II

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WorkatHome-JobBoard

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Vancouver, +4

AI generated summary

  • You must have a high school diploma, 1-3 years in logistics or dispatching, be tech-savvy, and possess strong customer service and organizational skills.
  • You will coordinate vehicle movements, manage data entry, quote services, resolve discrepancies, schedule drivers, ensure vehicle safety, and support transportation staff while promoting services.

Requirements

  • Must Haves
  • High School diploma or equivalent
  • 1-3 Years' of related experience in a logistics or dispatching role
  • Tech-savvy, and comfortable using Google Suite
  • Strong customer service and communication skills
  • Excellent organizational and time management skills
  • Nice To Haves
  • Post-secondary education in a related field is an asset
  • Self-starter who can assess work volumes and ensure timely completion of prioritized tasks
  • Experience with AMS, VTrace, and other OPENLANE systems
  • Bilingual (English/French) is an asset

Responsibilities

  • - Coordinate the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
  • - Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
  • - Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications
  • - Investigate any discrepancies and communicating same to appropriate personnel in a timely manner
  • - Coordinate with lead drivers to ensure vehicles are picked up in a timely and efficient manner
  • - May assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
  • - Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
  • - Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
  • - May assist with onboarding, training, and supporting transportation employees with job related tasks
  • - Ensure all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
  • - Other duties as assigned.

FAQs

What is the salary range for the Dispatcher II position?

The salary range for the Dispatcher II position is $20-$26 per hour.

What kind of benefits does OPENLANE offer?

OPENLANE offers employer-paid medical, dental, and vision benefits, a matching RRSP in Canada, paid vacation and care time, as well as short-term and long-term disability options.

What experience is required for the Dispatcher II role?

A high school diploma or equivalent and 1-3 years of related experience in a logistics or dispatching role are required.

What skills are necessary for this position?

Candidates must be tech-savvy, possess strong customer service and communication skills, and have excellent organizational and time management skills.

Are there opportunities for advancement within the company?

Yes, OPENLANE promotes a culture of internal promotions, offering diverse career paths and opportunities for rapid advancement.

Is knowledge of any specific software or systems required?

While not mandatory, experience with AMS, VTrace, and other OPENLANE systems is considered a nice to have.

Is bilingualism an asset for this position?

Yes, being bilingual in English and French is considered an asset for the Dispatcher II role.

Will I receive training for this position?

Yes, you may assist with onboarding, training, and supporting transportation employees with job-related tasks.

What type of work environment can I expect in this role?

You can expect a fast-paced work environment where organization and the ability to handle multiple tasks are essential.

How does OPENLANE support employee development?

OPENLANE offers tuition reimbursement for eligible programs and opportunities to expand your skill set and share knowledge across the organization.

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