Logo of Huzzle

Dispatcher Traffic Control (m/f/d) - Fixed term contract

image

Flix

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Berlin

AI generated summary

  • You have vocational training in transport/logistics, dispatching experience, strong communication skills, and can work under pressure. Fluent in IT, English, and German; shift work required.
  • You will monitor operations, manage driver calls, handle traffic incidents, communicate with passengers, support senior dispatchers, and improve work processes through minor projects.

Requirements

  • You have completed vocational training with a traffic, transport or logistics focus
  • You are experienced in dispatching
  • You are assertive and able to work under pressure even in stressful situations
  • You work in a structured and independent manner and are also very proactive
  • You are a good communicator and team player
  • Willingness to work shifts 24/7
  • Good computer skills in MS Office
  • You speak fluent Italian, English and German. Any other language is a plus.

Responsibilities

  • Monitoring and quality assurance of the operational area
  • Taking calls from bus drivers and bus partners and answering emails
  • Decision-maker about disposition of incidents in the traffic
  • Handling of delays, accidents, incidents, etc. according to internal guidelines
  • Active communication and documentation of all incidents and initiation of appropriate measures
  • Sending appropriate information to our passengers
  • Supporting Senior Dispatchers in special situations
  • Improvement of work processes with the help of minor projects

FAQs

What is the job title for this position?

The job title is Dispatcher Traffic Control (m/f/d).

What is the duration of the contract for this position?

This is a fixed-term contract for a duration of 1 year.

Where is the office location for this position?

The office is located in Berlin.

What are the working hours for this job?

The working hours are 40 hours per week, including nights and weekend shifts.

What tasks will the Dispatcher Traffic Control be responsible for?

Responsibilities include monitoring operational areas, taking calls from bus drivers, making decisions on incidents, handling delays and accidents, communicating with passengers, and supporting Senior Dispatchers.

What qualifications are required for this position?

Candidates should have completed vocational training with a focus on traffic, transport, or logistics, and have experience in dispatching.

What languages are required for this job?

Fluency in Italian, English, and German is required. Additional languages are a plus.

What skills are important for this role?

Assertiveness, ability to work under pressure, structured and independent working style, proactive communication, and good computer skills in MS Office are important.

Does this position require shift work?

Yes, there is a willingness to work shifts 24/7, including nights and weekends.

What perks does the company offer?

Perks include flexible scheduling, free Flix rides for travel, multicultural work environment, mental health support, and a competitive paid time off package.

Is there a possibility to apply if I don't meet all the job requirements?

Yes, the company encourages applications even if candidates do not meet 100% of the requirements.

Is Flix an equal opportunity employer?

Yes, Flix is proud to be an Equal Opportunity Employer and celebrates diversity.

How does Flix contribute to environmental sustainability?

Flix tests new green technologies and compensates for CO2 emissions after all business travel since 2018.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.