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Dispatcher Traffic Control (m/f/d) - Fixed term contract

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Flix

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Berlin

AI generated summary

  • You have vocational training in transport, experience in dispatching, strong communication skills, and work well under pressure. You speak fluent Italian, English, and German, and are willing to work shifts.
  • You will monitor operations, handle driver calls and emails, manage incidents, communicate with passengers, support senior dispatchers, and improve work processes through small projects.

Requirements

  • You have completed vocational training with a traffic, transport or logistics focus
  • You are experienced in dispatching
  • You are assertive and able to work under pressure even in stressful situations
  • You work in a structured and independent manner and are also very proactive
  • You are a good communicator and team player
  • Willingness to work shifts 24/7
  • Good computer skills in MS Office
  • You speak fluent Italian, English and German. Any other language is a plus.

Responsibilities

  • Monitoring and quality assurance of the operational area
  • Taking calls from bus drivers and bus partners and answering emails
  • Decision-maker about disposition of incidents in the traffic
  • Handling of delays, accidents, incidents, etc. according to internal guidelines
  • Active communication and documentation of all incidents and initiation of appropriate measures
  • Sending appropriate information to our passengers
  • Supporting Senior Dispatchers in special situations
  • Improvement of work processes with the help of minor projects

FAQs

What is the duration of the contract for the Dispatcher Traffic Control position?

The contract is for a fixed term of 1 year.

Where is the Dispatcher Traffic Control position based?

The position is based in Berlin, with a hybrid work model.

What are the working hours for this job?

The working hours are 40 hours per week, including nights and weekend shifts.

What qualifications are required for the Dispatcher Traffic Control role?

A vocational training with a focus on traffic, transport, or logistics is required, along with experience in dispatching.

What language skills are necessary for this position?

Fluency in Italian, English, and German is required. Additional languages are a plus.

What skills are necessary to succeed in this role?

Assertiveness, ability to work under pressure, structured and independent work, proactivity, and good communication skills are important.

Are there any specific computer skills required for this position?

Yes, good computer skills in MS Office are required.

What perks does Flix offer to its employees?

Flix offers flexible schedules, free Flix rides for employees and half-price for friends and family, a multicultural environment, a competitive paid time off package, mental health support, and discounts on UrbanSportsClub memberships.

Is previous dispatching experience necessary for this role?

Yes, experience in dispatching is required for the Dispatcher Traffic Control position.

What is the company's stance on diversity and equal opportunity?

Flix celebrates diversity and is proud to be an Equal Opportunity Employer, not discriminating based on various protected characteristics.

Can I apply if I don't meet 100% of the requirements?

Yes, if you believe you could have an impact, even if you don't meet all the requirements, we encourage you to apply.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.