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Dispatcher Traffic Control (m/f/d) - Fixed term contract

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Flix

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Berlin

AI generated summary

  • You must have vocational training in traffic/logistics, dispatching experience, strong communication skills, shift availability, good MS Office skills, and fluent in Italian, English, and German.
  • You will monitor operations, communicate with drivers and partners, manage incidents, document events, inform passengers, support seniors, and improve processes through minor projects.

Requirements

  • You have completed vocational training with a traffic, transport or logistics focus
  • You are experienced in dispatching
  • You are assertive and able to work under pressure even in stressful situations
  • You work in a structured and independent manner and are also very proactive
  • You are a good communicator and team player
  • Willingness to work shifts 24/7
  • Good computer skills in MS Office
  • You speak fluent Italian, English and German. Any other language is a plus.

Responsibilities

  • Monitoring and quality assurance of the operational area
  • Taking calls from bus drivers and bus partners and answering emails
  • Decision-maker about disposition of incidents in the traffic
  • Handling of delays, accidents, incidents, etc. according to internal guidelines
  • Active communication and documentation of all incidents and initiation of appropriate measures
  • Sending appropriate information to our passengers
  • Supporting Senior Dispatchers in special situations
  • Improvement of work processes with the help of minor projects

FAQs

What is the job title for this position?

The job title is Dispatcher Traffic Control (m/f/d).

Is this a permanent position?

No, this is a fixed-term contract for a duration of 1 year.

Where is the position located?

The position is based in Berlin, utilizing a hybrid work model.

What are the working hours for this position?

The working hours are 40 hours per week, including nights and weekend shifts.

What qualifications are required for this role?

Candidates should have completed vocational training with a focus on traffic, transport, or logistics, and should have experience in dispatching.

What languages must applicants speak?

Applicants must speak fluent Italian, English, and German. Any additional language is a plus.

Are there opportunities for process improvement within the role?

Yes, the role involves improving work processes with the help of minor projects.

What kind of support is provided for employee well-being?

The company offers a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and discounts on UrbanSportsClub memberships.

Can I travel for free as an employee?

Yes, employees can discover the world with free Flix rides and can also bring along friends and family for half price.

Is there a preference for teamwork and collaboration?

Yes, the company values teamwork and fosters a multicultural environment where collaboration is encouraged.

What qualities are necessary to succeed in this role?

Candidates should be assertive, able to work under pressure, structured, independent, proactive, and possess good communication skills.

Is Flix an Equal Opportunity Employer?

Yes, Flix is proud to be an Equal Opportunity Employer and celebrates diversity in the workplace.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.