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DMV Specialist (Remote)

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Copart

29d ago

  • Job
    Full-time
    Junior Level
  • Business, Operations & Strategy
  • Dallas
    Remote

AI generated summary

  • You need: 1 year title processing, computer skills, 45 WPM typing, local title knowledge. Overtime availability, Notary license and bilingual are pluses.
  • You will efficiently process vehicle titles, research and resolve issues, provide excellent customer service, communicate with customers, build relationships with DMVs and sellers, and maintain title filing.

Requirements

  • One-year vehicle title processing
  • Computer proficiency (MS Office Word / Suite), Typing speed 45 WPM
  • Title knowledge of local and surrounding states is preferred.
  • Must be able to work overtime schedule as needed
  • Notary license preferred, Bilingual a plus

Responsibilities

  • Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
  • Process vehicle titles in accordance with state guidelines
  • Provide excellent customer service to all internal and external customers.
  • Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
  • Communicate with customers via email or verbally to handle title issues daily.
  • Build a relationship and develop a professional rapport with DMV and sellers.
  • Maintain title bin filing as necessary.

FAQs

What are the responsibilities of a DMV Specialist in this role?

The DMV Specialist is responsible for the daily processing of vehicle titles, having a thorough understanding of state and local title processing regulations, answering questions from customers, providing support, updating customers on file status, maintaining file documentation, and ensuring accurate records of vehicle titling within company guidelines.

What qualifications are necessary to be a successful DMV Specialist?

To be successful in this role, candidates should have knowledge of vehicle title processing regulations, excellent communication skills, strong attention to detail, the ability to multitask and prioritize tasks, and experience in customer service. Knowledge of Copart policies and procedures is a plus.

What interactions can a DMV Specialist expect to have on a daily basis?

A DMV Specialist will interact with customers at all levels, ranging from the general public to high-level managers of organizations. They will also communicate with colleagues within the company to ensure efficient handling of vehicle title processing.

How important is accuracy in the role of a DMV Specialist?

Accuracy is crucial in the role of a DMV Specialist as they are responsible for maintaining accurate records of vehicle titling within company guidelines. Any errors in processing could result in delays and impact customer satisfaction.

Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1982
Founded Year

Mission & Purpose

Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Copart is a veteran-founded company that honors the service of active & reserve duty employees. Copart’s veteran commitments include Leadership Development Programs, tuition reimbursement, and up to 10 days of paid leave for non-activation orders like training. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).