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DOL VETS TAP: OBTT - Employment Resource Coordinator - Albuquerque, New Mexico

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Serco

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Education & Teaching
  • Albuquerque

AI generated summary

  • You need a High School Diploma with 5 years' veteran assistance experience or a Bachelor’s with 3 years in counseling. Must understand military structure, communicate well, and travel 50%.
  • You will coordinate workshops, communicate with stakeholders, manage resources, provide referrals, and promote services to support Veterans and their families. Flexibility in hours is required.

Requirements

  • A High School Diploma and 5 years of experience assisting veterans, service members, and/or spouses in the workplace.
  • OR a Bachelor's degree and 3 years of employment or career counseling experience.
  • To be knowledgeable of the workplace, occupations, and requirements for entry for occupations in the areas of responsibility.
  • To be proficient in Microsoft Windows and Office.
  • To work well with veterans, National Guard and Reserve members, spouses, and interagency staff.
  • Experienced in negotiating with partners and outside organizations or agencies relating to veterans, National Guard and Reserve member, or their spouses.
  • The understanding of the military organizational structure, its occupational specialties and the correlation to the civilian workforce.
  • To be able to communicate effectively (orally and in writing).
  • To be able to facilitate meetings and provide briefings in-person and virtually.
  • To be able to prepare and deliver presentations to various size audiences.
  • The ability to travel 50%.

Responsibilities

  • Coordinate both in-person and potentially virtual workshops.
  • A high level of coordination, along with excellent written and verbal communication skills, is essential.
  • The ability to actively listen to OBTT participants and assist them in identifying and prioritizing their needs is required.
  • Provide screening and referral services and leverage a network of local, regional, and state resources for employment and employment readiness.
  • Serve as the primary point of contact for activities in assigned areas of responsibility for all stakeholders, including representatives from the Department of Veterans Affairs, Department of Defense, Department of Labor, State Adjutant General offices, American Job Centers, and DOL VETS State Directors, among others.
  • Manage supplies, instructional materials, and office equipment, and prepare periodic reports.
  • Availability to work extended hours, including weekdays, weekends, and some holidays, may be necessary to meet emerging requirements under changing and constrained timelines.
  • Must communicate effectively, be comfortable instructing and speaking in front of groups, demonstrate observational skills, engage audiences, and respond to inquiries independently.
  • Possess excellent time management skills and the ability to work independently both on-site with clients and remotely.
  • Promote services using approved messages and materials within the assigned region to enhance awareness and conduct outreach to Veterans, National Guard and Reserve Members, and their Spouses.

FAQs

What is the main purpose of the Employment Resource Coordinator (ERC) position?

The ERC plays a vital role in assisting Veterans, National Guard or Reserve members, and their spouses in securing civilian employment by providing education and support services as part of the Off-Base Transition Training (OBTT) program.

What are the responsibilities of the ERC?

The ERC is responsible for coordinating workshops, conducting outreach initiatives, providing screening and referral services, managing supplies and instructional materials, and serving as a primary point of contact for various stakeholders.

What qualifications are required for this position?

Candidates need either a High School Diploma with 5 years of experience assisting veterans or a Bachelor's degree with 3 years of employment or career counseling experience. Additionally, knowledge of the workplace and proficiency in Microsoft Office is required.

Is travel required for this role?

Yes, the ability to travel 50% of the time is required for this position.

What types of workshops will the ERC coordinate?

The ERC will coordinate in-person and potentially virtual employment workshops aimed at helping servicemembers transition to civilian careers.

Are there opportunities for weekend or holiday work?

Yes, availability to work extended hours, including weekdays, weekends, and some holidays, may be necessary to meet emerging requirements.

What skills are essential for the ERC role?

Essential skills include excellent written and verbal communication, active listening, time management, and the ability to engage and respond to inquiries effectively.

How does Serco support Veterans and their families through this role?

Serco supports Veterans and their families by providing the necessary career tools and information, enhancing their transition into the civilian workforce through programs like TAP.

Can military veterans and spouses apply for this position?

Yes, military veterans and spouses are encouraged to apply for this position.

What is Serco's approach to equal employment opportunity?

Serco is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Serco

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride