FAQs
What is the job title for this position?
The job title is Doradca ds. emerytalnych (Retirement Advisor).
Where is the workplace located?
The workplace is located at ZUS I Oddział w Łodzi, ul. Zamenhofa 2, 90-431 Łódź.
What are the main responsibilities of this position?
The main responsibilities include providing customer service regarding pension and disability benefits, and offering information to future beneficiaries about factors affecting benefit amounts and conditions related to retirement.
What educational qualifications are required for this position?
A minimum education of secondary school is required, while higher education is preferred.
Is prior experience required for applicants?
Yes, it is preferred to have at least 1 year of experience in customer service, along with experience in serving people with disabilities.
What additional knowledge is beneficial for this role?
Basic knowledge of the Social Insurance System Act, pension and disability provisions from the Social Insurance Fund, and administrative law (KPA) is beneficial.
What computer skills are necessary for this position?
Proficiency in the MS Office suite is required.
What qualities should the ideal candidate possess?
The ideal candidate should be customer-oriented, flexible, focused on communication, goals, and quality, and capable of problem-solving in difficult situations.
What are the required application documents?
Candidates must submit a CV, a cover letter indicating the organizational unit and job title along with reference number 246/2024, and scanned documents confirming education and work experience.
What is the application deadline for this position?
The application deadline is 03-10-2024.
Are there any benefits provided for this position?
Yes, benefits include stable employment based on a work contract and benefits from the Company Social Benefits Fund.
Is the workplace friendly towards individuals with disabilities?
Yes, ZUS is committed to being an employer friendly to people with disabilities, providing optimal work environments and accommodations as needed.
What working conditions are expected for this role?
The role involves working on a computer for more than 4 hours per day, direct customer contact, navigating around the building, traveling for work, and the office is located on the ground floor of a 16-story building with accessible features.