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Doradca ds. ulg i umorzeń

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ZUS

Today

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Government & Politics
  • Bankura
  • 4d left

AI generated summary

  • You need at least a secondary education, preferably higher in relevant fields, plus 1 year in social insurance or client service, knowledge of insurance laws, and MS Office skills.
  • You will handle applications for contribution reductions and debt cancellations, manage client inquiries, and ensure compliance with regulations regarding benefit overpayments and FAL debts.

Requirements

  • Wymagania formalne określone na oferowanym stanowisku
  • Wymagania Niezbędne:
  • wykształcenie średnie
  • Wymagania Mile Widziane:
  • wykształcenie wyższe (prawo, administracja, ekonomia, gospodarka, nauki społeczne)
  • minimum 1 rok pracy związanej z ubezpieczeniami społecznymi lub obsługą klientów
  • Wymagania dodatkowe
  • znajomość przepisów ustawy o systemie ubezpieczeń społecznych
  • znajomość przepisów Kodeksu Postępowania Administracyjnego
  • umiejętność obsługi pakietu MS Office

Responsibilities

  • Zapewnia realizację zadań z zakresu udzielania ulg i umarzania należności z tytułu składek, nienależnie pobranych świadczeń oraz należności FAL w zakresie przyjmowania wniosków oraz bezpośrednich kontaktów z klientami.

FAQs

What is the job title for the position being advertised?

The job title is Doradca ds. ulg i umorzeń.

Where is the position located?

The position is located at ZUS I Oddział w Poznaniu, ul. Dąbrowskiego 12, 60-908 Poznań.

What are the main responsibilities of the Doradca ds. ulg i umorzeń?

The main responsibilities include ensuring the implementation of tasks related to granting concessions and waiving debts pertaining to contributions, improperly received benefits, and FAL receivables, including accepting applications and direct customer interactions.

What educational qualifications are required for this position?

A secondary education is required, while higher education in law, administration, economics, social sciences, or a related field is preferred.

How much experience is required for applicants?

A minimum of 1 year of work experience related to social insurance or customer service is preferred.

Are there any specific knowledge requirements for this role?

Yes, candidates should have knowledge of the Social Insurance System Act and the Code of Administrative Procedure, as well as proficiency in MS Office.

What personal qualities are sought in candidates?

Candidates should be communicative, able to collaborate, quality and goal-oriented, customer-oriented, punctual, able to handle difficult situations, and possess problem-solving skills.

What documents are required to apply for this position?

Required documents include a cover letter indicating the position and offer number, a CV, copies of education certificates, and a signed declaration consenting to the processing of personal data for recruitment purposes.

What is the deadline for submitting applications?

The deadline for submitting applications is 04-11-2024.

What employment type is offered for this position?

A fixed-term contract is offered for the purpose of replacing an absent employee.

Will applicants receive feedback on their application?

Only candidates who meet the formal requirements will be contacted regarding their application.

Is there support for individuals with disabilities in the workplace?

Yes, ZUS is an employer friendly to individuals with disabilities and offers an optimal work environment accommodating their needs.

What work conditions can be expected in this role?

The work involves over 4 hours of computer use per day, direct contact with clients, and may require business trips. The office is located in a building with an elevator and accessible features.

Jesteśmy dla Państwa!

Finance
Industry
10,001+
Employees
1934
Founded Year

Mission & Purpose

Zakład Ubezpieczeń Społecznych (ZUS) is a Polish social insurance institution responsible for administering social security programmes in Poland. The organisation manages a range of benefits, including pensions, disability support, sickness insurance, and family benefits, ensuring that citizens are provided with financial assistance in times of need. ZUS is dedicated to maintaining the stability and efficiency of Poland's social insurance system, ensuring that contributions are collected and distributed fairly and effectively. The institution aims to provide a reliable safety net for Polish citizens, contributing to social stability and welfare. Ultimately, ZUS seeks to improve the quality of life for individuals by managing resources that offer protection against life's uncertainties.