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Driver Safety and Compliance Manager

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Tesco

Sep 14

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations

Requirements

  • - Approved Driving Instructor (ADI) – Desired but not essential.
  • - Fleet Registered – Desired but not essential.
  • - Clear understanding of Dotcom processes and procedures.
  • - A clear understanding of domestic driving legislation and road traffic law.
  • - Customer Management and Change Management experience.
  • - Retail or customer fulfilment experience.

Responsibilities

  • Supporting the stores and customer / urban fulfilment centres in training and retaining the best Customer Delivery Drivers.
  • Coaching stores and centres on best practise in relation to domestic driving legislation and road traffic law and legal compliance.
  • Coaching individuals on safer driving techniques based on the risk identified.
  • Working collaboratively with the team to ensure all business partners (stores, customer / urban fulfilment centres and group teams) are engaged to deliver a safe, legal and efficient operation.
  • Supporting stores and customer / urban fulfilment centres to deliver corporate metrics and drive continuous improvement by working with Customer Fulfilment Support Manager.
  • Helping to build capability in the team, in stores and customer/ urban fulfilment centres by coaching and training colleagues to enhance their operational skills and knowledge.
  • Planning and supporting stores and centres to deliver Dotcom seasonal events, changes to trading patterns while minimising any impact to service and operations.
  • Supporting the delivery of change and corporate projects in line with the business plan including customer service initiatives.
  • Leading budgets optimally and always being cost conscious.

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format, requiring at least four and a half days of the working week to be spent in Customer Fulfilment Centres or Stores.

Is there flexibility in the working hours?

Yes, there is flexibility in working hours, and you are encouraged to discuss any specific needs with the Hiring Manager.

What qualifications are desired for this role?

Desired qualifications include being an Approved Driving Instructor (ADI) and being Fleet Registered, although they are not essential.

What are the main responsibilities of the Driver Safety and Compliance Manager?

Main responsibilities include supporting training for Customer Delivery Drivers, coaching on driving legislation, collaborating with teams for safety and efficiency, and planning for operational changes.

What experience is needed for this role?

Experience in customer management, change management, retail, or customer fulfilment is required.

Are there opportunities for professional development in this role?

Yes, there are ongoing learning opportunities and award-winning training available to help you achieve your career goals.

What location will I be covering in this position?

The position covers two Customer Fulfilment Centres in South London and stores in Surrey and Sussex.

Is there a budget management aspect to the role?

Yes, you will be responsible for leading budgets optimally and being cost-conscious.

What kind of benefits does Tesco offer?

Tesco offers a comprehensive benefits package, including an annual bonus scheme, holiday entitlement, private medical insurance, retirement savings plan, and various wellbeing services.

Can I request flexible working from my first day?

Yes, you have the right to request flexible working from your first day with Tesco.

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.

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