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DRO - Privacy Agent - English - CL13

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Accenture

20d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You must be 18+, work shifts remotely in Dublin, handle sensitive content, be detail-oriented, tech-savvy, adaptable, and possess strong communication and critical thinking skills.
  • You will review internet content for policy compliance, investigate flagged accounts, provide feedback on trends, manage sensitive content, and engage in data entry while maintaining resilience.

Requirements

  • Must be over 18 years of age
  • Working shift: 8am-5pm (Monthly Rotation: Wed-Sun, Sat-Wed, Mon-Fri)
  • Location: Remote, based in Dublin
  • Contract: 40hrs. Type of contract for internals doesnt change.
  • If you are required to work a night shift as part of this, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.
  • Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
  • Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
  • Language(s) Required: English: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
  • Experienced at using search engines to find information on the internet
  • Familiar with and user of social media products
  • Excellent work pacing (time management) skills, able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Able to work in multiple tools/web browser windows at one time
  • Motivated, takes initiative, high energy
  • Familiar with MS office (mainly excel) for updating progress
  • Candidates should have good search and navigating skills
  • Interpersonal Skills
  • Self-starter, can easily adapt to change (new content, changing policies)
  • Good problem solving
  • High School or Leaving Certificate
  • Sound coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and (insert language) skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills

Responsibilities

  • As a DRO Agent you will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies. You will be processing and reviewing accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies. You will be validating, investigating and responding to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.
  • Evaluate, label and identify patterns in suspicious activity
  • Review non-objectionable content, create tasks, follow-up on open tickets
  • Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy.
  • Provide feedback on trends identified in review.
  • General data entry related tasks.
  • Provide suggestions to improve the process and workflows
  • Organize, categorize, and publish content and information using specific tools and channels
  • Review, classify and/or eliminate highly sensitive content
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality
  • You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
  • Content moderation is meaningful work that helps keep the internet safe.
  • It may also be challenging, at times.
  • Content moderators need strong resilience and coping skills.
  • Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
  • In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity.
  • Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
  • Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
  • Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.

FAQs

What is the job title for this position?

The job title is DRO - Privacy Agent - English - CL13.

What are the working hours for this role?

The working shift is from 8am to 5pm, with a monthly rotation of Wed-Sun, Sat-Wed, and Mon-Fri.

Is this position remote?

Yes, this position is remote, based in Dublin.

What is the required age to apply for this job?

Applicants must be over 18 years of age to apply for this position.

What kind of support can employees expect regarding their well-being?

Employees can actively participate in Accenture's well-being support program, designed specifically for the Trust & Safety community, which provides valuable skills to promote individual and collective well-being.

What kind of content will this role involve reviewing?

This role will involve analyzing and reviewing user profiles, audio, videos, and text-based content, including potentially sensitive content such as graphic pornography, violence, and drug use.

Are there any specific qualifications required for this position?

Yes, the position requires candidates to have a High School or Leaving Certificate and strong coping, emotional resilience, and stress-management skills.

What language skills are required for this role?

Proficiency in English is required, and candidates must complete an English language test as part of the interview process.

Will I need to manage multiple tasks at once in this role?

Yes, the role requires the ability to work in multiple tools/web browser windows at the same time.

What is the company’s stance on diversity and inclusion?

Accenture is committed to being a global collective of diverse talents, providing an accessible, inclusive, open, and welcoming workplace to help everyone reach their professional potential.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.