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Job

DRO - SRO Agent with Portuguese - CL13

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Accenture

5d ago

💼 Graduate Job

Dublin

AI generated summary

  • You must have a bachelor's degree, be over 18, open to rotative shifts (Tues-Sat or Sun-Thurs), able to work onsite in Sandyford, and fluent in Portuguese for this role in SRO.
  • You will review, classify, and remove content according to client guidelines, investigate and resolve complex issues, advocate for user safety, and participate in process improvement initiatives to keep online communities safe.

Graduate Job

Business, Operations & StrategyDublin

Description

  • As a DRO Agent you will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies. You will be processing and reviewing accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies. You will be validating, investigating and responding to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.

Requirements

  • Bachelor degree
  • Conditions:
  • Must be over 18 years of age
  • Working shift: Must be open to Rotative shift: Tuesday-Saturday or Sunday-Thursday. 8am-6pm or 10am-7pm.
  • Location: onsite, Nova Atria, Sandyford, D18
  • Subteam: SRO - Portuguese

Education requirements

Bachelors

Area of Responsibilities

Business, Operations & Strategy

Responsibilities

  • Review, classify and or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  • Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands on job experience. You will deliver value to our clients, while making a larger impact on society.
  • You will be responsible for analyzing and reviewing user profiles, audio, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
  • Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e.g., graphic, violent, sexual, or egregious . Therefore, content moderators need strong resilience and coping skills. We care for the health and well being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture s well being support program, designed specifically for the Trust Safety community, provides valuable skills to promote individual and collective well-being.

Details

Work type

Full time

Work mode

office

Location

Dublin