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Dual Training Manager

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Marriott International

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Education & Teaching
  • Boston

AI generated summary

  • You need a 2-year degree and 2 years HR experience or a 4-year degree with no experience; must be a certified trainer in relevant fields.
  • You will drive training initiatives, ensure compliance, deliver programs, assess employee performance, and promote service excellence, while managing budgets and utilizing learning technologies.

Requirements

  • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
  • OR
  • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Responsibilities

  • Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Specializes in performance development and learning delivery of brand and service-related topics. Plans and executes key learning delivery and leadership development activities. Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors, and leaders. Acts as subject matter expert on brand and leadership development tools and resources, educating all leaders on their resources and assisting in their development as requested/appropriate.
  • Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and works directly with HR and Operations Leaders to drive compliance for all required training. Understands and utilizes learning technology platforms and oversees Learning Coordinator responsibilities to support the hotel’s training needs. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives. Conducts needs assessments, partners with continent learning team to identify appropriate programming and facilitates the delivery of both custom and corporate training programs. Participates fully in the Field Trainer Network and partners with the continent Learning organization to verify updated programs and processes are pulled through for the hotel. Measures the effectiveness of training to ensure a return on investment.
  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Participates fully in the Field Trainer Network hosted by the continent Learning team.
  • Supports or oversees Learning Coordinator responsibilities to support the hotel’s learners
  • Understands role and functionality of the digital learning platform, including impersonation, assignments and reporting capabilities.
  • Stays current on learning technology enhancements and new learning program launches.
  • Coordinates required training programs, including identification of participants and periodic follow-up for completing, when appropriate.
  • Delivers training to promote transfer of knowledge according to program learning objectives.
  • Thoroughly prepares for each learning event (in-person or virtual) and demonstrates a mastery of content knowledge.
  • Creates an environment that enables maximum learning by employing adult leaning principles.
  • Demonstrates knowledge of the uniqueness of each audience, including delivery adjustment to the various learning styles represented, as well as for any special needs that could affect the learning.
  • Verifies participants receive the appropriate property and company orientation, understand program materials, and build relationships with property leadership team.
  • Monitors enrollment and attendance at training classes. Logs attendance within associate record.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Verifies that management and non-management training programs are conducted in accordance with standard operating procedures.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Establishes guidelines so employees understand expectations and parameters.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Leverages continent learning team for learning programs and resources to meet hotel specific needs.
  • Delivers specific training to improve service performance.
  • Demonstrates mastery of brand acumen for the brand supported by understanding brand pillars, modeling the behavior, and holding others accountable.
  • Participates in the development of the Training budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.

FAQs

What is the job title for this position?

The job title for this position is Dual Training Manager.

What is the location of the job?

The job is located at the Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States, 02199.

What is the salary range for this position?

The salary range for this position is $75,000 to $92,000 annually.

Is this position full-time?

Yes, this position is full-time.

Are there any educational requirements for this role?

Yes, candidates are required to have either a 2-year degree with 2 years of experience or a 4-year bachelor's degree in a relevant field.

What type of training programs will be administered in this role?

The role involves administering employee training programs related to performance development, guest satisfaction, and service excellence.

Will the Dual Training Manager be responsible for evaluating training effectiveness?

Yes, the manager will evaluate the effectiveness of training programs by monitoring enrollment, attendance, and measuring transfer of learning to the operation.

What benefits are offered with this position?

Benefits include comprehensive health care, a 401(k) plan, life insurance, travel discounts, paid parental leave, and more.

Is there a focus on diversity and inclusion within the company?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

Will the Dual Training Manager work with other departments?

Yes, the manager will partner with HR and Operations Leaders to ensure training compliance and assess employee performance.

How does this position support guest relations?

The Dual Training Manager will promote excellent customer service and help employees identify behaviors that contribute to service excellence.

Is prior experience required for this position?

Yes, for the 2-year degree option, 2 years of experience in human resources or a related area is required; no work experience is required if a 4-year degree is completed.

What is the main responsibility of the Dual Training Manager?

The main responsibility is to link training and development activities to the organization’s mission and vision, focusing on performance development and learning delivery.

Are there opportunities for career advancement in this role?

Yes, as part of Marriott International's global community, there are opportunities for growth and career advancement.

Will the Dual Training Manager conduct training sessions?

Yes, the manager will facilitate and deliver training sessions for various associates and leaders on property.

Is there a bonus program associated with this position?

Yes, Marriott offers a bonus program as part of the compensation package.

What kind of technology will the manager need to understand?

The Dual Training Manager will need to understand learning technology platforms and oversee the responsibilities of the Learning Coordinator.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.