FAQs
What language skills are required for this position?
Fluency in Dutch (both written and verbal) is mandatory, along with a strong command of the English language.
What are the primary responsibilities of a Dutch Technical Support Representative?
The primary responsibilities include providing high-quality service by researching IT questions, troubleshooting issues, guiding customers through the necessary steps, and ensuring excellent performance in live chat, telephony, and Helpdesk e-tickets.
What kind of experience is preferred for this role?
Previous Helpdesk Support or Customer Care experience is preferred, along with ITIL Certification and practical experience with Agile methodologies.
Is customer service experience a requirement for this position?
Yes, previous customer service experience is necessary as the role emphasizes delivering excellent support and creating positive customer experiences.
What tools or systems should applicants be familiar with?
Familiarity with Windows, Mac, or Linux operating systems, as well as experience with ServiceNow and knowledge of incident/call management, live chat, or Agile project management tools (like Azure or Jira Align) is beneficial.
What qualities are essential for successfully performing in this role?
Essential qualities include being customer-centric, an excellent communicator, having strong problem-solving skills, being a team player, and possessing a continuous improvement mindset.
Are there opportunities for advancement within the company?
Yes, there are "start here, go anywhere" opportunities where individuals can advance to higher escalation teams or pursue further education and certifications.
What is the work schedule for this position?
The position requires flexibility to work shifts, including South African Public Holidays, as applicable.
How does the company promote a diverse work environment?
Kyndryl emphasizes diversity through its Inclusion Networks and actively promotes a workplace where individuals can bring their whole selves to work while supporting equitable culture.
Will I receive training and development opportunities in this role?
Yes, the company offers access to incredible learning opportunities and various training modules to build your skills for the future.