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Duty Manager

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Melbourne

AI generated summary

  • You need experience with OPERA or similar systems, relevant managerial experience, Australian working rights, enthusiasm for career growth, and a can-do attitude in a fast-paced setting.
  • You will manage hotel operations, assist guests during check-in and departure, resolve complaints, supervise staff, build customer relationships, and ensure financial goals are met.

Requirements

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar managerial role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Responsibilities

  • Manage day-to-day operations and ensure the quality and standards of the hotel are met
  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries whilst providing service excellence through each guest experience
  • Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
  • Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed our experienced traveler’s expectations
  • Build and strengthen relationships with existing and new customers to enable future bookings
  • Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

FAQs

What is the job title for this position?

The job title is Duty Manager.

Where is the job located?

The job is located at Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003.

What are the primary responsibilities of the Duty Manager?

The primary responsibilities include managing day-to-day operations, assisting guests with check-in and departure processes, handling enquiries and complaints, supervising staffing levels, and building customer relationships.

Is this position full-time?

Yes, this position is full-time.

Are there any specific qualifications required for this role?

Yes, experience with OPERA property management system or similar, relevant managerial experience, and working rights in Australia are required.

What is the company's stance on diversity and inclusion?

Marriott International believes in hiring a diverse workforce and sustaining an inclusive, people-first culture, committed to non-discrimination on any protected basis.

What kind of benefits does the Duty Manager position offer?

Benefits include exclusive staff discounts, flexible working hours, training programs, Employee Assistance Program, and opportunities for career progression.

What qualities are desired in the ideal candidate for this position?

The ideal candidate should be self-motivated, enthusiastic about career growth, driven, and able to work in a fast-paced environment.

Is prior experience in a managerial role required?

Yes, relevant experience in a similar managerial role is required.

What does the company value in its employees?

The company values equality, diversity, inclusiveness, and a passion for providing exceptional guest experiences.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.