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Duty Manager

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Wickes

Nov 2

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Facilities Management

Requirements

  • You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.

Responsibilities

  • Lead the store, in the store/Operations manager's absence.
  • Support the wider management team in ensuring, key control measures and security practices in-store are managed in accordance with the company’s procedures and policies at all times. Employee and customer safety is always your first priority.
  • Completion of store routines document; ensure the store is trading legally and safely and that customers' needs are met. Dealing with any enquiries and complaints as appropriate.
  • Daily management of colleagues including; providing day-to-day supervision of colleagues including motivation, welfare, arranging appropriate staffing levels, and supporting recruitment, induction, and training & development in line with company policies, ensuring all procedures are followed.
  • Work with the store leadership team to ensure the whole store operates effectively. To support the achievement of sales and cost targets set for the shop.
  • At all times; take care of your health and safety and that of others by complying with health and safety obligations, and reporting promptly any defects, risks, or potential hazards.

FAQs

What is the main responsibility of the Duty Manager at Wickes?

The main responsibility of the Duty Manager is to lead the store in the absence of the store/operations manager, ensuring that all operations run smoothly and that employee and customer safety is prioritized.

What skills and experience are needed for the Duty Manager position?

Candidates should have experience in a fast-paced customer-facing environment, be highly organized, and possess a passion for providing excellent customer service while inspiring and leading their team.

What type of training and development does Wickes offer?

Wickes offers fantastic learning and development opportunities, providing support for career growth and development within the company.

What is the pay scale for the Duty Manager role?

The pay scale is £12.05 per hour for those aged 21 years and over, £11.37 per hour for ages 18 to 20, and £8.77 per hour for those under 18.

Are there any financial benefits offered?

Yes, benefits include up to a 5% annual bonus, up to £300 per month gain share bonus, up to a 10% employer pension contribution, as well as a range of other financial and wellbeing benefits.

How many days of annual leave do Duty Managers receive?

Duty Managers are entitled to up to 35 days of annual leave, which includes 8 days of bank holidays.

Is there a discount for colleagues?

Yes, colleagues receive a 20% discount on products.

Can the Duty Manager role offer flexible working options?

Yes, Wickes aims to create an inclusive workplace and is open to discussing flexible working arrangements during the application process.

How can I apply for the Duty Manager position?

You can apply for the Duty Manager position by submitting your application through the designated application process mentioned in the job description.

What should I do if I need adjustments during the application process?

If you require any reasonable adjustments within the application process, you can contact the provided link for assistance when you apply.

Let's Do it Right

Retail & Consumer Goods
Industry
5001-10,000
Employees
1972
Founded Year

Mission & Purpose

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small. We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.

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