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Duty Manager

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Mitie

2d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Facilities Management
  • Dublin

AI generated summary

  • You must be organized, have 2-3 years in people management, excel in relationship building, adapt quickly, and have experience in a demanding soft services environment.
  • You will motivate staff, manage attendance, handle client relations, address spillages, assess training needs, oversee performance and grievances, ensure customer support, and promote safety.

Requirements

  • Organised and strong resource planning ability
  • Interest in delivering outsourced Soft Services
  • 2-3 years' experience in people management, ideally from a soft services background.
  • Proven track record in a demanding environment
  • Excellent relationship building skills.
  • Able to adapt quickly to an ever-changing environment.

Responsibilities

  • Motivate Mitie onsite staff providing a strong team culture.
  • Receive time and attendance alerts and organise replacement cover where required.
  • Create strong relationship with client to highlight any changes to schedule etc., & to allow the cleaning team to adapt accordingly.
  • Be a main point of contact for receiving reports of spillages and urgent clean up items and deploy team to location to resolve.
  • Agree any training needs for staff members.
  • Undertake performance management of staff under your control, performance manage as necessary.
  • Manage disciplinary and grievance issues with guidance from HR/Learning Partner to adopt a consistent approach.
  • Provide strong customer support in line with contract SLA's.
  • Provide a safe working environment for onsite staff and promote a strong QHSE awareness.
  • Complete "Tool Box" talks with staff on a regular basis.

FAQs

What is the job title for this position?

The job title is Duty Manager.

What type of contract is being offered for this role?

The contract type is Permanent Full Time.

What does Mitie specialize in?

Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK.

What are the key responsibilities of the Duty Manager?

Key responsibilities include motivating onsite staff, managing time and attendance, maintaining client relationships, overseeing clean-up operations, evaluating training needs, handling performance management, and ensuring a safe working environment.

Is this position focused on day or night shifts?

This position involves covering night shifts, working 5 over 7 days.

How many years of experience are required for this role?

2-3 years of experience in people management is required, ideally from a soft services background.

What are the company benefits offered to employees?

Benefits include 22 days of annual leave, a virtual GP service, an Employee Assistance Programme (EAP), recognition schemes, health insurance discounts, long service awards, educational support, and access to learning and development courses.

What does Mitie value in its workforce?

Mitie values a diverse workforce and emphasizes employee wellbeing, as demonstrated by awards for employee recognition and being named in the Top 100 Employers for Wellbeing in Ireland.

Does Mitie provide any training opportunities?

Yes, Mitie offers access to over 200 courses on its Learning & Development platform.

Is there an opportunity for career advancement within Mitie?

Yes, Mitie recognizes employees through reward and recognition schemes and offers career development opportunities.

Mitie

The exceptional, every day

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.