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Duty Manager

  • Job
    Senior Level
  • Hospitality & Retail
  • York

AI generated summary

  • You need management experience, exceptional customer service skills, organization, effective communication, decisiveness, teamwork, enthusiasm, flexibility, and commitment to personal development.
  • You will lead, support and manage the store during shifts, ensuring safety, performance, and colleague development. You will oversee operations, handle cash, and promote an exceptional customer experience. Adherence to policies and procedures is crucial for success.


  • Previous management or supervisor experience within a food retail or similar fast-paced operation
  • Committed to achieving and sustaining exceptional customer service standards
  • Able to plan, organise and prioritise effectively
  • Ability to communicate and influence at all levels
  • Able to take appropriate action and make decisions
  • Committed to promoting collaborative working
  • Enthusiastic and flexible with a positive attitude
  • Committed to developing own skills and apply learning to improve own performance


  • Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
  • Assisting the Store Manager to deliver all store operations, objectives and KPI’s
  • Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
  • Carrying out performance management/absence management as appropriate
  • Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
  • Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
  • Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
  • Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
  • Adhering to all company policies and procedures and processes


What are the key responsibilities of a Duty Manager?

The key responsibilities of a Duty Manager include supporting the Store Manager in ensuring a safe, legal, and high-performing store, managing and coaching colleagues, carrying out performance management tasks, handling cash reconciliations and other management tasks, promoting exceptional customer service, and adhering to company policies and procedures.

What skills are required to be a successful Duty Manager?

To be a successful Duty Manager, one must have previous management or supervisor experience in a fast-paced retail environment, a commitment to achieving exceptional customer service standards, effective planning and organizational skills, strong communication and influencing abilities, decision-making skills, a commitment to collaborative working, a positive attitude, and a willingness to develop one's skills and performance.

What benefits are offered to Duty Managers in this role?

Duty Managers in this role are offered benefits such as holiday, maternity, and paternity leave and pay above statutory entitlements, a cycle to work scheme, outstanding training and development opportunities, hands-on experience in a fast-paced environment, flexible working hours, staff discounts on fresh and ambient products, access to emotional support and wellbeing services, company pension schemes, life insurance, and long service awards.

Retail & Consumer Goods

Mission & Purpose

With more than 100 years of heritage and a trading area that spans across England and Wales, A.F. Blakemore & Son Ltd is one of the UK’s most successful family owned companies. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people and has a turnover circa £1.1 billion. Food and drink have always been the lifeblood of A.F. Blakemore and the business now entails retail, wholesale distribution, food service, logistics, specialist foods and shop fitting divisions. As one of the largest divisions of SPAR UK, A.F. Blakemore owns 280 SPAR stores and serves more than 1,000 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK. A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with integrity. The company has always strived to build partnerships with suppliers and trade partners while never underestimating the role that it plays within the communities it serves. Underpinning everything that A.F. Blakemore does is the company’s values statement, the Blakemore Way. This highlights what A.F. Blakemore stands for and the way that the company has always done and will continue to do business.