Logo of Huzzle

Duty Manager

image

Wickes

Nov 7

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration

Requirements

  • You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings.
  • You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.

Responsibilities

  • Lead the store, in the store/Operations manager's absence.
  • Support the wider management team in ensuring, key control measures and security practices in-store are managed in accordance with the company’s procedures and policies at all times. Employee and customer safety is always your first priority.
  • Completion of store routines document; ensure the store is trading legally and safely and that customers' needs are met. Dealing with any enquiries and complaints as appropriate.
  • Daily management of colleagues including; providing day-to-day supervision of colleagues including motivation, welfare, arranging appropriate staffing levels, and supporting recruitment, induction, and training & development in line with company policies, ensuring all procedures are followed.
  • Work with the store leadership team to ensure the whole store operates effectively. To support the achievement of sales and cost targets set for the shop.
  • At all times; take care of your health and safety and that of others by complying with health and safety obligations, and reporting promptly any defects, risks, or potential hazards.

FAQs

What is the location of the Duty Manager position?

The Duty Manager position is located at Wickes, The Causeway, Staines, TW18 3AA.

What are the working hours for the Duty Manager role?

This is a permanent and full-time position requiring 39 hours per week.

What experience is required to apply for the Duty Manager position?

You should have experience in running a fast-paced, customer-facing environment and be highly organized with a passion for customer service.

What will my main responsibilities be as a Duty Manager?

Your main responsibilities will include leading the store in the absence of the Operations Manager, managing colleagues, ensuring compliance with safety and security measures, and supporting the achievement of sales and cost targets.

What kind of training and development opportunities are available?

Wickes offers fantastic learning and development opportunities to help you grow and advance your career.

What is the salary range for the Duty Manager role?

The salary is £12.63 per hour for those 21 years and over, £11.37 per hour for those aged 18 to 20, and £8.77 per hour for those under 18.

Are there any bonuses available for this position?

Yes, you may be eligible for up to a 5% annual bonus and up to £300 per month in gain share bonus.

What benefits come with the Duty Manager position?

Benefits include an employer pension contribution of up to 10%, up to 35 days of annual leave (including bank holidays), and additional financial and wellbeing benefits such as colleague discounts and a life assurance scheme.

Is there flexibility in working hours?

Yes, Wickes aims to create an inclusive workplace and offers flexible working options, which you can discuss when applying.

How can I apply for the Duty Manager position?

You can apply for the Duty Manager position by following the application instructions outlined in the job posting. If you require any adjustments during the application process, you can reach out through the provided contact information.

Let's Do it Right

Retail & Consumer Goods
Industry
5001-10,000
Employees
1972
Founded Year

Mission & Purpose

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small. We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.

Get notified when Wickes posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?