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Duty Manager - Oxford Leisure

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Serco

Jul 9

Applications are closed

  • Job
    Part-time
    Senior Level
  • Business, Operations & Strategy
  • Oxford

Requirements

  • The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Oxford, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.
  • To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.
  • It is desirable that you hold first aid at work certificate, however this is not essential as full training will be provided.
  • If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.

Responsibilities

  • Here at Oxford Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team.
  • In the role of the Duty Manager, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority.
  • The role will involve a high level of customer interaction with high profile sport’s governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.
  • In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.
  • We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across our fantastic leisure centres!
  • Serco manages these facilities on a day-to-day basis on behalf of the Trust.

FAQs

What is the primary goal of the Oxford Leisure Trust?

The primary goal of the Oxford Leisure Trust is to encourage active, healthy lifestyles in a safe, warm, clean, friendly, and fun environment. They aim to be the destination of choice for individuals looking to be part of an active community while helping people to make more of every day.

What are the key responsibilities of the Duty Manager?

The Duty Manager will manage all aspects of the facility during operational hours, ensuring high standards for activities with a focus on safety and customer service. Responsibilities include customer interaction, supervising the operational team, managing cash handling processes, and responding to emergency situations to ensure smooth site operations.

What type of environment will the Duty Manager be working in?

The Duty Manager will work in a professional yet fun and safe environment that encourages leisure activities while providing excellent development opportunities.

What is the expected level of customer interaction for this role?

The role involves a high level of customer interaction, engaging with visitors, high-profile sports governing bodies, and other commercial and corporate organizations.

Is previous experience in the Leisure industry required for this position?

While it is preferable for candidates to have prior experience in the Leisure industry, it is essential for candidates to have confidence in leading a team and working face-to-face with customers.

What qualifications or certifications are desirable for candidates applying for the Duty Manager position?

It is desirable for candidates to hold a first aid at work certificate; however, this is not essential as full training will be provided.

Are there any benefits associated with the Duty Manager role?

Yes, benefits include a safe, fun, and professional working environment, excellent development opportunities, and free gym membership for the Duty Manager and a family member across the leisure centres.

Who manages the facilities on a day-to-day basis on behalf of the Oxford Leisure Trust?

Serco manages the facilities on a day-to-day basis on behalf of the Oxford Leisure Trust.

How can interested candidates apply for the Duty Manager position?

Interested candidates who feel they meet the criteria for the role are encouraged to apply as soon as possible.

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Serco

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride