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E-Commerce Customer Specialist Italy

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Logitech

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Marketing
  • Milan
  • Quick Apply

AI generated summary

  • You need e-commerce experience, analytical skills, financial acumen, marketing knowledge, and strong MS Excel/Google Workspace proficiency. English fluency is essential; Spanish is a plus.
  • You will support sales growth on Amazon, monitor KPIs, coordinate reporting, implement marketing strategies, manage product launches, and collaborate with teams to achieve business goals.

Requirements

  • For consideration, you must bring the following minimum skills and experiences to our team:
  • Extensive account and marketing experience with ideally a track record in consumer electronics, IT or FMCG
  • Comprehensive understanding of the e-commerce market & online sales processes. Amazon direct or indirect past experiences are a plus
  • Strong Analytic, structured and solution oriented person
  • Solid presentation & negotiation skills and ability to manage relationships with key partners
  • Strong financial acumen
  • Knowledge across a range of marketing concepts and KPIs
  • Ability to drive, track and deliver projects and marketing initiatives
  • Strong Microsoft Office skills (especially Excel), Google Workspace, and basic knowledge of relevant performance marketing tools
  • Be passionate about Online Channel
  • Energetic, bright, dynamic and creative
  • Humble but hungry
  • Proficiency in English written and spoken, Spanish is a plus
  • Passion for high quality products, based on unique technology and design

Responsibilities

  • Support the Online South Head on a daily basis and be responsible for helping the cluster in the growth with the customers assigned
  • Drive overall performance of Amazon, achieving assigned targets for profitable sales growth
  • Be responsible for the development of Amazon and E-tail B2B platforms
  • Prepare consolidated business reporting for your direct manager and for the Leadership team
  • Coordinate reporting and monitor sales and marketing KPIs (Turnover, Profit, IHS, TAM, Traffic, etc…) identifying potential threats to the business and bring under control all the metrics for the accounts assigned
  • Support deployed ADV campaigns and facilitate customization of execution to achieve business goals
  • Successfully implement new product launches, new categories and new key initiatives, coordinating local campaigns with your selected stakeholders
  • Working closely with EU organisation developing a sustainable yearly sales and marketing plan
  • Support on Quarterly planning (Presentations, Data, KPIs, Funds, etc…)
  • Work closely with the Amazon Customer Marketing Manager to secure the best implementation of marketing activities
  • Best practice sharing throughout the South Cluster and EU organisation
  • Be an active team member
  • Be a Brand Ambassador

FAQs

What is the location for the E-Commerce Customer Specialist role?

The location for this role is only Milan, Italy.

What responsibilities does the E-Commerce Customer Specialist have?

The E-Commerce Customer Specialist will be in charge of driving marketing and sales plans for assigned accounts, managing the e-commerce landscape, and collaborating with various stakeholders to achieve business goals.

What qualifications are required for this position?

Candidates should have extensive account and marketing experience, a comprehensive understanding of the e-commerce market, strong analytical and presentation skills, and proficiency in English. A background in consumer electronics, IT, or FMCG is preferred.

Is prior experience with Amazon necessary?

While prior experience with Amazon (direct or indirect) is a plus, it is not a strict requirement. Comprehensive understanding of the e-commerce market is essential.

What skills are essential for success in this role?

Key skills include strong analytical abilities, presentation and negotiation skills, financial acumen, and proficiency in Microsoft Office, particularly Excel.

Are there opportunities for career growth within Logitech?

Yes, Logitech values employee development and offers opportunities for career growth and advancement within the organization.

What type of culture does Logitech promote?

Logitech promotes an inclusive culture that values diversity and celebrates differences among its employees.

Does the company provide benefits?

Yes, Logitech offers comprehensive and competitive benefits packages designed to support the well-being of its employees and their families.

Is teamwork encouraged in this role?

Yes, collaboration is highly encouraged, and the E-Commerce Customer Specialist is expected to be an active team member and a Brand Ambassador.

What are the company's values?

Logitech's values include being oneself, being open, staying hungry and humble, collaborating, challenging, and having a passion for equality and the environment.

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Logitech

Enabling people to do what they do best through innovative technology and digital experiences.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1981
Founded Year

Mission & Purpose

Logitech is a global technology company renowned for its innovative and high-quality computer peripherals and accessories, including keyboards, mice, webcams, and speakers. The company designs and manufactures products that enhance the digital experience for users across various platforms, from personal computing to gaming and video conferencing. Logitech's ultimate mission is to empower people to achieve more through technology that improves productivity, connectivity, and entertainment. Their purpose is to create tools that enable seamless interaction with technology, making everyday tasks and experiences more enjoyable and efficient.