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EAP Clinical Manager

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Advanced Behavioral Health, Inc.

9d ago

  • Job
    Full-time
    Senior Level
  • Healthcare
    Education & Teaching
  • Hartford

AI generated summary

  • You must have a clinical master's degree, active license (LPC, LCSW, LMFT), 4-5 years in behavioral health, 3+ years in leadership, and expertise in employee assistance programs and training.
  • You will manage a clinical caseload, supervise staff, provide consultation and counseling, conduct training sessions, ensure client satisfaction, and assist in program growth and team support.

Requirements

  • Clinical master’s degree or above along with four to five years of progressively responsible related experience in human services or managed care behavioral health setting;
  • Active clinical license such as LPC, LCSW, LMFT, required.
  • Three (3) or more years of supervisory or leadership experience, entrepreneurial in nature, and business leadership skills.
  • Preferred 4-5 years of EAP leadership experience.
  • Experience conducting employee workshops and management training.
  • Demonstrated level of expertise in employee assistance programs and/or program development.
  • Demonstrated well-developed interpersonal skills; ability to relate to people at all levels with diverse personalities in a diplomatic and professional manner.
  • High energy, enthusiastic team player capable of excelling in a fast paced, “roll up your sleeves” deadline-oriented environment.
  • Demonstrated facilitation, excellent verbal & written communication skills and presentation skills.
  • Must be flexible in order to respond quickly and positively to shifting demands and change management opportunities.
  • Ability to establish credibility and be decisive, but able to recognize and support the organization’s preferences and priorities.
  • Forward thinking and creative individual with high ethical standards.
  • Good organizational and problem-solving skills.
  • Demonstrated broad knowledge of mental health and substance abuse diagnosis and treatment and the role of the consultant in bringing about organizational change.
  • Strong attention to detail; ability to work on multiple tasks and meet deadlines.
  • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet.
  • Full Time Benefit Package includes (Medical, Dental, Vision, Company Life & Voluntary Life Ins., Short & Long Term Disability as well as 401K.

Responsibilities

  • Maintains a clinical caseload of 30 hours per week.
  • Supervision of unlicensed staff and trainees.
  • Ensure satisfaction of assigned client accounts and implement quality and cost-effective programs.
  • Provide consultation services to managers and supervisors on handling troubled employees at client organizations.
  • Provides counseling services to employees and family members of customer organizations.
  • Conducts client employee education sessions on a wide variety of topics as needed and makes appropriate referrals coordinated with medical insurance, clinical and financial needs as needed.
  • Conduct groups with client employees to cope with change, loss and trauma.
  • Provides coverage at Health Fairs and Safety events.
  • Presents regular reports to EAP Director as requested.
  • Assists the Director, EAP Solutions to promote the growth of Solutions EAP.
  • Provides after hours crisis intervention assessment and counseling as needed.
  • Provides appropriate referrals coordinated with medical insurance, and clinical, financial cultural and ethnic needs as needed.
  • Maintains confidentiality of all clients protected health information and adheres to all HIPAA related policies and procedures.
  • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
  • Assists Director, EAP Solutions in establishing and maintaining a working environment conducive to positive morale and teamwork.
  • Assists Director, EAP Solutions in establishing short and long-term goals that are both measurable and obtainable to meet account requirements and ensure that these expectations are clearly communicated and understood by all staff.
  • Assists Director, EAP Solutions in providing training, ongoing feedback, and support to staff.
  • Performs other tasks/responsibilities as required to support the business operations.

FAQs

What is the primary responsibility of the EAP Clinical Manager?

The primary responsibility of the EAP Clinical Manager is to manage and provide services for EAP accounts, ensuring clinical quality management and supervision of clinical staff, while offering confidential counseling and guidance.

What percentage of the role is client-facing?

The role is 90% client-facing, with 10% dedicated to administrative duties.

What is the expected clinical caseload for the EAP Clinical Manager?

The EAP Clinical Manager is expected to maintain a clinical caseload of 30 hours per week.

What qualifications are required for this position?

Candidates must have a clinical master’s degree or above, an active clinical license (such as LPC, LCSW, or LMFT), and four to five years of progressively responsible related experience in human services or managed care behavioral health settings.

Is supervisory experience required for this position?

Yes, three or more years of supervisory or leadership experience are required, with a preference for 4-5 years of EAP leadership experience.

What type of services does the EAP Clinical Manager provide?

The EAP Clinical Manager provides counseling services, conducts employee education sessions, facilitates workshops, and offers crisis intervention and consultation services.

Are there any specific skills required for this position?

Yes, candidates should demonstrate strong interpersonal skills, facilitation skills, verbal and written communication skills, problem-solving abilities, and strong attention to detail.

What kind of training and support will the EAP Clinical Manager provide to staff?

The EAP Clinical Manager will assist the Director, EAP Solutions in providing training, ongoing feedback, and support to staff.

What does the benefits package include for this position?

The full-time benefits package includes medical, dental, vision, company life and voluntary life insurance, short and long-term disability, as well as a 401K plan.

Is confidentiality maintained for clients' protected health information?

Yes, maintaining confidentiality of all clients' protected health information and adhering to HIPAA-related policies and procedures is a critical responsibility of the EAP Clinical Manager.

Advanced Behavioral Health, Inc.

Science & Healthcare
Industry
51-200
Employees
1995
Founded Year

Mission & Purpose

Advanced Behavioral Health (ABH®) is a private, non-profit behavioural health management company and a leader in the Northeast. Specialising in utilisation management, provider network administration, and health information technology, ABH® manages mental health and substance abuse services. They offer customised technology solutions for efficient programme operation and disseminate research on best practices. Driven by their mission rather than profit, ABH® is dedicated to delivering the highest quality care and service, cutting-edge technology, and excellence in programme execution and operation.