FAQs
What is the role of an EAP Counsellor at Optum?
The EAP Counsellor at Optum is responsible for counseling corporate employees on a wide range of issues, conducting sessions through various mediums such as Telephonic, Chat, Email, and Face to face, and handling high-risk clients.
What qualifications are required for this position?
The required qualification for the position is a Master's Degree in Psychology with specialization in Counseling and Psychotherapy, along with fluency in English.
Is multilingualism a requirement for this job?
No, multilingualism is preferred but not required.
What types of counseling sessions will I conduct?
You will conduct counseling sessions through Telephonic, Chat, Email, and Face to face interactions.
Will I be required to update case notes?
Yes, updating and tracking case notes is one of the primary responsibilities of the EAP Counsellor.
Do I need to conduct any training sessions?
Yes, you will be required to attend and conduct peer training sessions.
What should I expect regarding compliance and company policies?
You will need to comply with the terms of the employment contract, company policies, and procedures, as well as any directives from management which may include changes in work locations, teams, or shifts.
Is there an emphasis on diversity and inclusion within the company?
Yes, Optum emphasizes a culture guided by diversity and inclusion as part of its commitment to improve health equity on a global scale.
What are the primary responsibilities of the EAP Counsellor?
The primary responsibilities include counseling corporate employees, handling high-risk clients, conducting various types of counseling sessions, updating case notes, and participating in training sessions.
Can I expect to work with affiliate partners?
Yes, you will be interacting with affiliate partners across India to facilitate face-to-face sessions.
What is the overall mission of UnitedHealth Group?
The mission of UnitedHealth Group is to help people live healthier lives and make the health system work better for everyone, with a special focus on addressing health disparities and improving health outcomes.