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EBC Executive

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dubai

AI generated summary

  • You need a high school diploma or GED and at least 2 years of related work experience. No supervisory experience or certifications required.
  • You will resolve guest inquiries, process reservations and Rewards requests, up-sell services, support sales, assist with training, and maintain a professional appearance while promoting brand image.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
  • Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
  • Promote awareness of brand image internally and externally.
  • Process requests for redeeming Marriott Rewards points.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Enter Marriott Rewards information into appropriate software when taking guest reservations.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
  • Assist management in training and motivating employees; serve as a role model.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to

FAQs

What is the job title for this position?

The job title is EBC Executive.

Where is the job location?

The job is located at Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates.

What type of employment is offered for this position?

This position is a Full-Time, Non-Management role.

What are the primary responsibilities of the EBC Executive?

The EBC Executive is responsible for resolving guest calls and requests, utilizing sales techniques to maximize revenue, processing reservation requests, managing Marriott Rewards information, and performing general office duties to support Sales & Marketing.

Is supervisory experience required for this role?

No supervisory experience is required for this role.

What is the minimum educational requirement for this position?

The minimum educational requirement for this position is a high school diploma or G.E.D. equivalent.

How much related work experience is needed?

At least 2 years of related work experience is needed.

Does this position involve direct guest interaction?

Yes, the role involves direct interaction with guests, including welcoming and acknowledging them, addressing service needs, and processing requests.

Is there a dress code for this position?

Yes, employees are expected to maintain a clean and professional appearance in accordance with company standards.

What is the company's stance on diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.