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eCommerce Operations Associate

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Melbourne

AI generated summary

  • You must multi-task, pay attention to detail, possess strong analytical and time management skills, and be proficient in Microsoft Office applications like Excel and Word.
  • You will manage online order fulfillment, support the operations team, handle customer complaints, process shipments, maintain inventory, ensure warehouse cleanliness, and verify stock levels.

Requirements

  • Ability to multi-task
  • Attention to detail, organizational and problem-solving skills
  • Strong analytical skills, ability to navigate between several modules/programs
  • Effective time management and communication skills
  • Basic knowledge of Microsoft Office, Excel, Word etc.

Responsibilities

  • Ensuring all the online order fulfillment and retail order shipment processes are administered in accordance with the organization's customer service and quality standards
  • Support with the day-to-day operations of the E-Commerce Picking-Packing team
  • Work with the Customer Happiness team in the event of a customer complaint
  • Perform administrative tasks such as creating shipping labels, paperwork for shipping companies, processing cancelations etc.
  • Receiving and processing incoming stock and materials when needed
  • Labeling/Releasing stock and orders
  • Assist in maintaining warehouse standards of cleanliness and organization and ensure tidiness standards are always respected and maintained
  • Ensure compliance with warehouse policies and procedures (e.g. shipments, safety standards, stocking)
  • Verify inventory control and counts to ensure product stock is up to date
  • Perform operational duties such as receiving, restocking, replenishing and wrapping skids when needed

FAQs

What are the working hours for the eCommerce Operations Associate position?

The working hours for this position are Monday to Friday, from 8 am to 4 pm.

Is previous experience required for this role?

Previous experience is a bonus, but it is not essential. A passion for skincare and a willingness to work hard as part of a team is essential.

What are the main responsibilities of the eCommerce Operations Associate?

The main responsibilities include picking and packing online orders, administrative tasks, supporting day-to-day operations, maintaining warehouse cleanliness, and ensuring compliance with policies.

Are there opportunities for overtime?

Yes, there will be periods of the year, particularly in November and December, when overtime is required. Sufficient notice will be provided.

What skills are needed for the eCommerce Operations Associate position?

Candidates should have the ability to multi-task, strong attention to detail, organizational and problem-solving skills, effective time management and communication skills, and basic knowledge of Microsoft Office applications.

What kind of benefits does DECIEM offer to employees?

DECIEM offers generous vacation and personal days, paid time off for new parents, access to mental health care, development grants, a LinkedIn Learning membership, and a generous employee discount on products.

How does DECIEM approach sustainability and social impact?

DECIEM prioritizes fighting climate change, improving waste management, responsible sourcing, and supporting charities through the Good Fund.

Is DECIEM an equal opportunity employer?

Yes, DECIEM is an equal opportunity employer and prohibits discrimination based on various legally protected classes. They are committed to creating an inclusive and accessible workplace.

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

DECIEM is a humble and happy umbrella of good beauty brands like NIOD and The Ordinary. We’ve been called every good and bad thing you can think of like “the most thrilling thing to happen to skincare”, and “the hottest beauty company right now”. Over the past year, we’ve sold more than one product every second, opened the doors to our 35th store, and welcomed our 1000th employee. With many products in development, a new 70,000 square-foot HQ to call home, and plans for even further retail expansion, we are excited to do even bigger things in the near future. DECIEM was founded in 2013 by “the beauty world’s most exciting disrupter”, Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency, or insight when beauty products were being developed. After selling his first software company, many years later, Brandon’s frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we’re working really hard to continue Brandon’s vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious, and the intelligent who appreciate our dedication to this very genuine definition of quality.