FAQs
What is the job title for this position?
The job title is EIB Group Ombuds.
Where is this position located?
This position is based at the EIB Headquarters in Luxembourg.
What is the duration of the contract for this position?
The successful candidate will be offered a fixed-term contract for a duration of 3 years with the option of a one-time renewal for up to 3 years.
When will applicants receive initial feedback?
Applicants will receive initial feedback in February - March 2025.
When are panel interviews expected to take place?
Panel interviews are anticipated for March 2025.
What is the minimum relevant professional experience required for this position?
A minimum of fifteen (15) years of relevant professional experience is required, of which five (5) years should be in the field of ombuds services and/or mediation.
Is proficiency in languages required for this role?
Yes, fluency in English is required, along with a good command of French. Knowledge of other EU languages would be an advantage.
What educational qualifications are necessary for this position?
A university degree (minimum equivalent to a Master’s level or other post-graduate qualification) in a relevant field, such as organisational behavior, social sciences, psychology, or law, is necessary.
Will the EIB Group provide relocation support?
Yes, the EIB offers relocation support for this position.
What are the core values that the Ombuds must respect?
The Ombuds must uphold the core values of confidentiality, neutrality, and independence.
Who will the EIB Group Ombuds report to?
The EIB Group Ombuds will report directly to the President of the EIB.
Is membership in a professional association required?
Membership of the International Ombuds Association or an equivalent professional association would be a distinct advantage, but it is not explicitly required.
What is the main purpose of the EIB Group Ombuds office?
The Ombuds office aims to provide confidential, impartial, and informal advice to facilitate the resolution of workplace issues, helping staff analyze problems and identify options to resolve these issues constructively.
Are there any specific commitments expected from the candidate regarding the EIB Group's mission?
Yes, the candidate should be strongly committed to the EIB Group’s mission of serving the citizens of the EU and fostering an environment of constructive cooperation and teamwork.
What kind of environment will the Ombuds work in?
The Ombuds will work in a multidisciplinary and multinational environment, collaborating with colleagues from all over the EU and staff based in offices outside the EU.