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Elite Retail Area Support Officer

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Mitie

Dec 7

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Bristol

Requirements

  • The elite security officer will need to be a team player with an enthusiastic attitude.
  • Able to work on their own initiative.
  • Retail Security experience.
  • Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
  • Excellent communication skills are required both written and verbal.
  • Capable in the use of technology.
  • The ability to identify triggers to conflict along with excellent mediation skills.
  • The ability to conduct yourself to high ethical standards.
  • Conflict resolution trained.
  • Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
  • A Full UK Driving licence would be beneficial.
  • Must have own vehicle.
  • To maximise the use of BWCCTV during confrontational situations.

Responsibilities

  • To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
  • To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
  • To proactively deter and prevent anti-social behaviour, theft and criminal activity.
  • Liaising with the store management, Police and other external agencies when required.
  • Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
  • Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
  • To maximise the use of BWCCTV during confrontational situations.

FAQs

What is the payrate for the Elite Retail Area Support Officer position?

The payrate is £15 per hour.

Where is the job location for the Elite Retail Area Support Officer?

The job is located in Bristol, at various locations.

What are the main responsibilities of the Elite Retail Area Support Officer?

The main responsibilities include protecting customers and colleagues, providing a visible security presence, deterring anti-social behavior and theft, liaising with management and external agencies, and utilizing conflict resolution skills.

Is prior experience in retail security required?

Yes, retail security experience is required for this position.

Are there specific qualifications needed for this role?

Yes, a Frontline Door Supervision or Security Guarding License is essential, and a CCTV License would be beneficial.

Do I need to have my own vehicle for this role?

Yes, you must have your own vehicle.

Is a full UK Driving licence necessary for the position?

While a full UK Driving licence would be beneficial, it is not explicitly stated as mandatory.

What shift patterns can I expect to work as an Elite Retail Area Support Officer?

You can expect to cover various shift patterns and must be flexible in your approach to working locations and potential changes to working patterns.

What skills are essential for the Elite Retail Area Support Officer role?

Essential skills include excellent communication, the ability to work independently and in a team, conflict resolution training, and technological proficiency.

Is training provided for conflict resolution?

Candidates should be conflict resolution trained; however, additional training may be provided as necessary.

What is expected regarding customer service in this role?

Providing an exceptional level of customer service while maintaining a professional security presence is a key expectation in this role.

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Mitie

The exceptional, every day

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.

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