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Email & CRM Coordinator



21d ago

  • Job
    Junior & Mid Level
  • Marketing
  • London
  • Quick Apply

AI generated summary

  • You need previous CRM experience, familiarity with Email Service Platforms like Adobe Campaign, strong analytical skills, fashion awareness, and effective communication skills to excel in this Email & CRM Coordinator role.
  • You will develop and deploy newsletters and SMS, test templates, coordinate translations, optimize campaigns, report on performance, collaborate with teams, and support subscriber growth through data campaigns.


  • Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
  • What you need to succeed:
  • Previous experience working in CRM
  • Preferable experience working with Email Service Platforms, knowledge of Adobe Campaign / Emarsys
  • Good understanding of Google Analytics
  • Experienced in digital visual presentation and interpreting data for key stakeholders
  • Ability to prioritise and manage own time effectively​
  • Fashion awareness and creativity ​
  • Excellent organizational and analytical skills​
  • Excellent communication skills, the ability to collaborate and establish alignment with key partners and stakeholders ​


  • Develop, build and deploy newsletters and SMS across several markets ensuring accurate, consistent and timely completion of the campaigns
  • Test all newsletters before sending to ensure accurate template responsiveness across devices and email providers
  • Co-ordinate copy translations with the translation agency, ensuring deadlines are met for translation submissions
  • Optimise and refresh triggered campaigns to be seasonally relevant and in line with key content moments
  • Report on newsletter and trigger campaigns to ensure we’re driving optimum engagement and conversion for all subscribers, across all markets
  • Collaborate with the regional performance marketing team, ensuring consistent messaging of campaigns and promotions across all channels to maximise overall KPIs, with a focus on traffic, conversion and revenue
  • Collaborate with the CRM Specialist to support subscriber growth through data acquisition campaigns


What are the key responsibilities of an Email & CRM Coordinator in this role?

The key responsibilities include supporting the implementation of CRM initiatives, driving engagement and loyalty, contributing to key business KPIs, and coordinating email marketing campaigns.

Where is the European Regional Team based for this position?

The European Regional Team for this position is based in London.

What is the main objective of this position?

The main objective is to drive engagement, loyalty, and profitable growth through the implementation of CRM initiatives in the European region.

What skills are required for this role?

The required skills for this role include experience in CRM initiatives, email marketing campaigns, and a strong understanding of key business KPIs.

What kind of growth opportunities are available in this role?

There are opportunities for professional growth and development by contributing to the success of CRM initiatives and driving engagement and loyalty in the European region.

Modern, functional, considered design.

Fashion & Arts
Founded Year

Mission & Purpose

COS, Collection Of Style, is for women and men who want modern, functional, considered design. Since our launch in 2007, we have opened stores worldwide, each one placed in a carefully considered location with a design concept that preserves buildings’ original features whilst creating a modern gallery space for our collection. Always exploring our original concept of favouring style over fashion, we like timeless design that lives beyond the season. Merging traditional methods with new techniques and innovative fabrics, we work hard to create fashion pieces that look and feel at once classic and modern. We hope you enjoy the attention to detail shown in every garment and the wide breadth of inspiration that defines our collections. We set the bar high at COS - we love welcoming new people, and work hard to provide an environment where everyone feels appreciated and valued. This means we celebrate individual differences and recognise the contribution that all our colleagues make, regardless of their background. The nature of our industry means a career at COS will always be fast paced. But it’s also one where initiative is encouraged, and your ambitions can be fulfilled. We do everything we can to bring out the best in our people and watch them grow. Without everyone’s energy and commitment, COS wouldn’t be the company it is today. Welcome!