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Employee Care LOA Representative

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McKesson

Jan 9

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Irving

Requirements

  • Minimum of 3 years of experience in payroll processing, leave of absence support, or a related field.
  • Ability to work during Employee Care hours of operations which are Monday - Friday, 9am-7pm EST.
  • Proficiency with ADP or similar timekeeping software.
  • Strong understanding of various leave types including FMLA, STD, PTO/Flex, and Reduced Work Schedules.
  • Excellent attention to detail and accuracy.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple tasks and meet tight deadlines.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Critical Skills
  • Ability to work in a fast-paced environment
  • Effective communication - an active listener, empathetic, and able to convey information clearly and professionally both verbally and in writing.
  • Ability to identify the root cause and devise effective solutions is vital.
  • Demonstrated Relationship Management ability - experience building multiple effective partnerships
  • Excellent interpersonal, analytical, and organizational skills are required in order to interact with all levels of management and staff
  • Proven strengths in analysis and problem-solving
  • Education
  • High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Human Resources, or related field preferred.
  • Typically requires 3+ years of relevant experience
  • Working Conditions:
  • Environment (Office, warehouse, etc.)
  • Traditional office environment.
  • Physical Requirements (Lifting, standing, etc.):
  • Large percent of time performing computer based work is required.
  • Ability to attend work in a McKesson hub office location as requested

Responsibilities

  • Case Management and Systems Updates: Perform manual adjustments in leave related systems (e.g., ADP) for:
  • Borrowing PTO/Flex
  • Retroactive Waiting Period Applications
  • Leave Type Changes (e.g., FMLA to STD)
  • Exempt Reduced Work Schedules
  • Review each leave entry in ADP to ensure accuracy in Time Off accounting and work schedules
  • Collaborate with the Payroll and HR teams to ensure all leave entries and adjustments are compliant with company policies and legal regulations
  • Maintain accurate records of all manual adjustments and provide regular reports to the Payroll Manager
  • Assist in resolving payroll discrepancies related to leave adjustments.
  • Customer Focus – Leverage problem-solving skills to thoroughly troubleshoot and resolve issues, ensuring comprehensive solutions. Educate employees and people leaders, as appropriate, on resources available to them, how to navigate the leave of absence process and successfully return to work. Strive to make every interaction exceptional by handling each situation with the highest level of care and attention.
  • Issue/Case Prevention –Proactively review reporting on Return to Work (RTW), Denials, and File Feed Errors to conduct in-depth research, follow up diligently, and resolve issues effectively to prevent issues from occurring that impact the employee.
  • Collaboration – Work closely with internal partners such as the Total Rewards team who owns the end-to-end Leave of Absence process. Work with external partners such as the LoA vendor. Foster and maintain strong, collaborative relationships with partners.
  • Support Employee Care Operations – Be proficient at Employee Care systems and operations to support broader Employee Care team as needed. This may include, but is not limited to, support of the Employee Care virtual assistant chatbot, management of cases within ServiceNow, and support of continuous improvement initiatives.

FAQs

What is the main focus of the Employee Care LOA Representative role?

The main focus is to provide top-notch support to employees regarding leave of absence matters, ensuring a delightful employee experience as they navigate HR issues related to leave.

What qualifications are required for this position?

A minimum of 3 years of experience in payroll processing, leave of absence support, or a related field is required, along with proficiency in ADP or similar timekeeping software and a strong understanding of various leave types.

What are the working hours for the Employee Care team?

The working hours for the Employee Care team are Monday to Friday, from 9 am to 7 pm EST.

Is this position fully remote?

No, this position requires attendance at a McKesson hub office location as requested, and it operates in a traditional office environment.

What skills are considered critical for the Employee Care LOA Representative role?

Critical skills include effective communication, problem-solving ability, strong analytical skills, relationship management, and the capacity to work in a fast-paced environment.

What are some of the key responsibilities of this role?

Key responsibilities include case management and systems updates, providing customer-focused support, preventing issues through proactive review and research, collaboration with internal and external partners, and supporting Employee Care operations.

What type of training or education is preferred for this position?

A High School Diploma or equivalent is required, while an Associate’s or Bachelor’s degree in Business, Human Resources, or a related field is preferred.

What is the compensation range for the Employee Care LOA Representative position?

The base pay range for this position is $21.95 - $36.59, which can vary based on performance, experience, and other factors.

How does McKesson approach diversity and inclusion in hiring?

McKesson is committed to a diverse and inclusive environment and provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information.

What systems will the Employee Care LOA Representative need to navigate?

The Representative will need to navigate multiple HR systems, including ADP and ServiceNow, to assist employees and people leaders effectively.

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McKesson

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

McKesson is a UK-based healthcare services and information technology company that plays a pivotal role in improving healthcare delivery. Their ultimate mission is to empower healthcare providers with innovative solutions and technology to ensure better patient outcomes and operational efficiency. With a purpose deeply rooted in patient care, McKesson offers a wide range of services, including pharmaceutical distribution, medical supplies, technology solutions, and clinical support. They strive to enhance healthcare accessibility, quality, and affordability, making a significant contribution to the overall health and well-being of communities across the UK.

Culture & Values

  • Integrity

    McKesson employees make decisions, both big and small, with a focus on what is ethically right. Above all, we are committed to the greater good—for our company, our customers and the health care industry.

  • Inclusion

    We strive to create and maintain an inclusive culture where everyone feels comfortable bringing their authentic self to work each day. We embrace and respect each other as we are. Stand up for what is right and treat everyone with integrity and respect.

  • Customer-First

    Our commitment to our customers sets us apart. We hear time and again from our customers that they choose McKesson for our follow-through and customer-focused service. Our customers are at the center of everything we do, and our success comes from their success. They benefit from McKesson’s customized approach to their business and our ability to help them stay ahead of the changing health care landscape.

  • Accountability

    We make personal commitments—to our customers, vendors, and our colleagues. We hold ourselves accountable for keeping those promises. We take individual responsibility for the decisions we make to get results for our customers. We build trust with our customers by delivering on our promises. We all own accountability for McKesson.

  • Respect

    Our people treat each other, our customers and our vendors with dignity, consideration, open-mindedness and respect. By valuing diverse styles and skills, recognizing everyone’s contribution, and staying open to each other’s perspectives, McKesson cultivates an environment of innovation and collaboration—which pays off in the way we solve problems for our customers.

  • Excellence

    Our journey to excellence never ends—we always aim higher for our customers and partners. We act with success in mind and focus on results, constantly finding new ways to innovate, improve, and rigorously measure our progress. When customers choose McKesson, they’re choosing an industry leader who will work tirelessly to achieve excellence in quality, safety and efficiency—for the better health of our customers and the entire health care industry.

Benefits

  • Coverage you can rely on

    Total Rewards are our way of recognizing your hard work, and they include benefits that go beyond your base pay and healthcare coverage. We offer: Medical, Dental, and Vision, Health Spending Accounts, Flexible Spending Accounts, Financial Benefits including, 401(k) (U.S.), Pension (Canada), and Employee Stock Purchase Plan

  • Support for your total well-being

    Whether you want to relax and unwind, improve your fitness, or free your mind from stress, there’s a program for you. We offer: Mental Health Programs, Flexible Schedules, Paid Time Off, Wellness Program, Education Reimbursement, Volunteer Opportunities

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