Employee Experience Lead

KFC

Aug 22

Applications are closed

Job
Full-time
Senior & Expert Level
People, HR & Administration
Education & Teaching

Requirements

Be comfortable working within ambiguity. We’re designing the organisation of the future, so you’ll need to have a keen eye for new and emerging thinking
Be highly collaborative, as you’ll be working side-by-side with the wider team to ensure a cohesive experience that maximises motivation, engagement, and productivity within an inclusive work environment
Demonstrate rigour, use evidence-based decision making and deploy co-creative techniques to ensure change is fully adopted and sustainable
Be a positive disruptor in respect of desired organisational culture, challenging conventional thought and removing blockers
Have strong analytical and problem-solving abilities, with the ability to use data to drive decision-making to build and measure program effectiveness
Demonstrates a proven track record of successfully leading a team
Experience of content design and seamless implementation
Familiar with working in a fast paced retail (or similar) guest centred operations role with the ability to react to the ever evolving world of L&D
Brings valuable experience in applying learning and instructional design methodologies
Experience in using eLearning authoring tools, video creation software, and LMS Platforms, with a preference for Articulate Storyline 360, Vyond, Camtasia, Edapp
Displays proficiency in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and Illustrator

Responsibilities

Build strong relationships with employees across Restaurants, both Equity & Franchisees, as well as global stakeholders
Serve as a key thought partner to define the learning and development priorities across the KFC UKI system
Develop, design and deliver effective training solutions and strategies to build and enhance restaurant capability
Partner with Yum to shape leadership capability and coach effectiveness based on current, emerging, and future business needs
Provide leadership and partner with stakeholders to identify competency gaps impacting their ability to deliver business results across restaurants and, understand what competencies will be needed in their ‘future state’
Build and create robust methods for tracking, reporting, evaluating and analysing performance of the L&D offering and effectiveness of the programmes it delivers
Partner with the global support team in managing the Learning Management System (LMS), including the posting, and updating of course materials, and addressing user issues with proficiency
Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our training materials
Work closely with the global training team to develop and maintain globally applicable training content
Lead the design, ownership and management of Yum’s Leadership Development Curriculum
Effectively and proactively manage a Learning & Development budget
Participate in additional projects for the broader People & Culture team to meet business needs

FAQs

What is the primary purpose of the Employee Experience Lead role at KFC?

The primary purpose of the Employee Experience Lead role is to design and implement initiatives that attract and retain high-performing and engaged talent, ultimately supporting the growth of employees across KFC UKI.

Where is the Employee Experience Lead expected to work?

The Employee Experience Lead is required to work in the Restaurant Support Centre in Woking for 2 days a week.

What kind of relationships will the Employee Experience Lead need to build?

The Employee Experience Lead will need to build strong relationships with employees across Restaurants, both Equity & Franchisees, as well as global stakeholders.

What skills are essential for candidates applying for this role?

Candidates should have strong analytical and problem-solving abilities, be highly collaborative, demonstrate rigour, and be comfortable working within ambiguity.

What kind of experience is preferred for this role?

A proven track record of successfully leading a team, experience in content design and seamless implementation, and familiarity with fast-paced guest-centered operations are preferred.

Are there any specific tools or software that candidates should be familiar with?

Yes, experience using eLearning authoring tools, video creation software, and LMS Platforms, such as Articulate Storyline 360, Vyond, Camtasia, and Edapp, is preferred.

Does KFC offer opportunities for professional development?

Yes, KFC provides opportunities for study support and may offer assistance for job-related qualifications.

What benefits does KFC provide to its employees?

KFC offers several benefits including flexible hybrid working, generous pension contributions, wellness initiatives, private healthcare, employee discounts, and enhanced parental leave.

Is KFC committed to inclusivity and diversity?

Yes, KFC is committed to valuing, supporting, and celebrating diversity within its teams and encourages applications from underrepresented groups.

What type of learning and development budget management is expected from the Employee Experience Lead?

The Employee Experience Lead is expected to effectively and proactively manage a Learning & Development budget.

KFC

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair. At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world. We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home. No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come. In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill. All you have to do is bring it.