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Employee Relations Manager

  • Job
    Full-time
    Senior Level
  • Consulting
    People, HR & Administration
  • Irving

AI generated summary

  • You need a Bachelor's degree (advanced degree preferred), 5-8 years of experience, SHRM certification, strong communication skills, and proven ability to handle sensitive situations in a fast-paced environment.
  • You will manage employee relations, conduct investigations, provide coaching, ensure policy compliance, collaborate with departments, and track trends to enhance workplace climate and performance.

Requirements

  • Bachelor’s Degree required; Advanced Degree desirable
  • 5 – 8 years’ related experience; or a Master’s degree with 3 years’ experience; or a PhD without experience; or equivalent directly related work experience.
  • SHRM Certification (SHRM-SCP, SHRM-CP) is desirable, or a plus.
  • Demonstrated knowledge and ability to appropriately advise on employment law including, FMLA, ADAAA, and other federal and state labor laws within an organization that has an international/multi-state footprint.
  • Excellent communication skills, both verbal and written, and ability to work well with all levels of the organization
  • Must have well-developed organizational design, assessment, diagnostic, change management, presentation, facilitation and influencing skills.
  • Strong computer application skills in word processing, spreadsheets and data base report writing.
  • Demonstrated track record of effectively addressing sensitive and/or stressful situations and information with tact, discretion and strict adherence to confidentiality requirements.
  • Ability to work in a high volume, fast-paced, dynamic environment with the ability to adapt to changing priorities.
  • Must possess excellent organizational, teamwork, process and problem solving skills, as well as the ability to multi-task in a changing, highly matrixed environment.
  • Strong customer service skills.
  • Must demonstrate interest in learning and growth.

Responsibilities

  • Demonstrates commitment, adherence and alignment to Company’s Mission, Core Values and initiatives
  • Ensures timely and thorough case management
  • Develops/facilitates leadership and field staff training, as necessary
  • Collaborates with organizational partners as appropriate, including but not limited to, Corporate Counsel, HR Business Partners, Compliance, Quality/Clinical Services, Education, etc.
  • Effectively administers personnel and employee relations programs in accordance with company policies and procedures, Ensures compliance with regulatory requirements including Equal Employment Opportunity (EEO), Family Medical Leave Act (FMLA) and American Disabilities Act as Amended (ADAAA) to ensure the uniform and equitable treatment of employees.
  • Manages and executes Employee Relations matters, including investigating issues, providing coaching to employees and managers.
  • Works collaboratively with and provides day-to-day coaching and advice to field managers, Regional leaders and all other assigned employees in a large variety of employee relations issues, performance management and issues, and policy interpretation.
  • Diagnoses and identifies pro-active steps to avoid recurring issues.
  • Provides field managers and supervisors with interpretation and guidance regarding HR policies, legal and compliance matters to ensure fair and consistent application. Counsels and advises on the administration of specific employment laws including federal and state labor laws.
  • Investigates employee action line calls in a timely manner with assistance from appropriate internal experts. Provides recommendations while documenting actions taken. Escalates sensitive or critical issues to management.
  • Conducts climate assessments at clinical level, communicates findings to Regional and Division level executives and provides appropriate recommendations for improvements and or remedies.
  • Consults with the Legal Department as necessary regarding interpretation of policies as affected by state and federal laws.
  • Provides investigatory support to the legal department when responding to State or Federal agency employment claims which may be filed against the organization.
  • Provides administrative support to the legal department, collecting data and source documents when responding to legal claims, lawsuits and subpoenas.
  • Reviews all field requests related to employee separations related to Reductions in Force and or Divestitures partnering with the legal department to minimize potential risk to the organization.
  • Reviews and assists managers in drafting corrective action, performance improvement, and termination documentation as requested.
  • Assists with the on-boarding of new employees through acquisitions, in Affirmative Action planning and reporting, and in the administration of Division level employee recognition programs where applicable.
  • If applicable, provides HR support for unionized facilities through guidance and interpretation of the union contract.
  • Tracks and interprets trends in employee relations to proactively identify issues and develop training and other solutions.
  • May provide assistance to junior level staff with more complex tasks that require a higher level of understanding of functions.
  • May escalate issues to supervisor/manager for resolution, as deemed necessary.
  • Mentor other staff as applicable.
  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
  • Assist with various projects as assigned by a direct supervisor.
  • Other duties as assigned.
  • Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

FAQs

What is the primary purpose of the Employee Relations Manager position?

The primary purpose is to provide employee relations support, guidance, and advice to field management and employees in assigned regions, ensuring compliance with company policies and local, state, and federal employment regulations.

What are the key responsibilities of the Employee Relations Manager?

Key responsibilities include case management, training field staff, managing employee relations matters, providing coaching and guidance to managers, conducting climate assessments, and interpreting HR policies to ensure compliance with employment laws.

What qualifications are required for this position?

A Bachelor's Degree is required; an Advanced Degree is desirable, along with 5 to 8 years of related experience, or equivalent directly related work experience. SHRM Certification is also desirable.

What skills are essential for the Employee Relations Manager?

Essential skills include strong communication abilities, organizational skills, change management, problem-solving, adaptability to a dynamic environment, confidentiality adherence, and strong customer service skills.

Is travel required for this position?

Yes, travel may be required for investigations, training, and business needs.

How does the Employee Relations Manager handle sensitive situations?

The manager is expected to address sensitive and/or stressful situations with tact, discretion, and strict adherence to confidentiality requirements.

Does the company have any specific commitments related to diversity and inclusion?

Yes, the company is an EO/AA Employer, actively supporting minorities, females, veterans, individuals with disabilities, and varied sexual orientations and gender identities.

Are there opportunities for professional development within this role?

Yes, the role encourages learning and growth, and the Employee Relations Manager may mentor other staff and support junior level staff with complex tasks.

What types of programs does the Employee Relations Manager administer?

The manager administers personnel and employee relations programs in accordance with company policies, including compliance with Equal Employment Opportunity (EEO), Family Medical Leave Act (FMLA), and the Americans with Disabilities Act (ADAAA).

How does the Employee Relations Manager contribute to team dynamics?

The manager works collaboratively with field managers, regional leaders, and other organizational partners, providing coaching, guidance, and facilitating communication to ensure smooth operations and compliance within the team.

Every patient, every day

1-10
Employees
1996
Founded Year

Mission & Purpose

Fresenius Medical Care North America (FMCNA) is the premier healthcare company focused on providing the highest quality care to people with renal and other chronic conditions. Through its industry-leading network of dialysis facilities and outpatient cardiac and vascular labs, Fresenius Medical Care North America provides coordinated healthcare services at pivotal care points for hundreds of thousands of chronically ill customers throughout the continent. As the world’s largest fully integrated renal company, it offers specialty pharmacy and laboratory services, and manufactures and distributes the most comprehensive line of dialysis equipment, disposable products, and renal pharmaceuticals. For more information, visit the FMCNA website at https://fmcna.com/.